Find a Tender · Forecast
The Community Housing Group Ltd
CRM System
Forecast: a planned procurement that is not yet at tender stage.
01/ The notice
Key facts
- Value
- Not statedValue not stated in source
- Deadline (UK time)
- No open deadlineA deadline does not apply to this forecast notice.
- Published
- 17 Apr 2026
- Region
- Not stated
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
Community Housing are looking to implement an effective customer to include:
1. Customer Relationship Management which will be used by our contact centre to deliver a high rate of first-time fix for customers whether it is a new call or a chase call.
2. Customer Portal where customer will access, using MFA, via an app with app functionality rather than a direct link to a web browser.
3. Case Management enabling clear lines of task ownership which can be followed internally, via CRM, or externally, by customer using the Customer Portal.
4. All internal based systems above should enable our remote workforce to apply updates on the go without the need to return to an office base to complete paperwork.
5. Integrations between all of the core systems for Community Housing to enable a single view of the customer and their journey is a must. These integrations will need to be able to retrieve the required data as well as applying data changes to all required systems.
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 48445000
- 72212445
04/ History
Releases of this notice
One release held, oldest first. Dates are UK time.
- 17 Apr 2026Planning notice
Planning notice published 17 April 2026.
Release 035253-2026
View this release on Find a Tender (opens in a new tab)
05/ Limits
What the source does not tell us
- The source does not state a usable value.
- Only one release is held, so there is no change history.
06/ Questions
About this notice
07/ Tender hubs
More housing association tenders like this
Pages that list the live notices in the same subject, buyer or place, with recent winners. Chosen by a fixed rule on the notice’s title, buyer and region.
08/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- ocds-h6vhtk-06856c
- Source
- Find a Tender
- Stage
- planning · Planning
- Last verified
- Tue 21 Apr 2026, 08:05 BST
- Read at
- Fri 23 Oct 2026, 02:52 BST
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