OpenStage · tender 40 days to close

Customer Engagement Platform (CEP) Framework

IT ServicesCPV 72267100

Value£29.2m

Deadline8 Oct 2026

Published28 Aug 2026

RegionNationwide

Timeline

Published 28 Aug 202640 days leftCloses 8 Oct 2026

Who to contact

joanne.napier@scotent.co.uk

+44 1414686024

The procurement contact named on the official notice.

How to submit

Open the submissions portal

The submission route named on the official notice.

Contract value in context

£29.2mtotal contract value

median £120k

this tender£0£31.5m

This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.

When this comes round again

Scottish Enterprise has published 7 IT Services notices, about every 11 months. On that rhythm the next one is expected around July 2027.

45% of Scottish Enterprise’s awards go to a supplier it has used before.

Which is the argument for getting on the list rather than winning this one. The incumbent is rarely the last winner — it is the roster. See the retention odds by category →

Match for your company

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The brief

Scottish Enterprise are putting place a framework for the provision of a customer engagement platform and associated implementation and professional services.

The framework is being established to allow for named partner bodies to access the framework through their own call off.

The framework will be awarded for the full scope outlined in the Invitation to Tender (ITT).

The framework will be in place for 4 years and call-offs will not exceed 10 years in duration.

At the same time Scottish Enterprise will award a call-off for their own specific requirements as outlined.

What it takes to bid this

45–80 daysof bid-team effort

£30.8k–£54.8kat typical UK bid-team rates

Typical UK bid effort for the £10m+ band — an estimate, not a quote.

Qualify & bid/no-bid ~10% · SQ / PQQ ~20% · Written response ~55% · Review & presentation ~15%

Typical for this category — confirm against the ITT pack

Hold at bidCyber Essentials Plus (often mandatory for gov IT)
Hold at bidISO 27001 (information security)
Plan for deliveryData protection / DPIA readiness
Show at bidComparable references / case studies
Hold at bidFinancial standing (accounts, often ~2× contract value turnover)
Hold at bidInsurance cover (PL / EL, often PI)
Show at bidSocial value commitments

Hold at bid = pass/fail conditions of participation. Show at bid = scored in the quality response. Plan for delivery = contract obligations from day one.

Short a bid team? Get matched and we’ll help you scope the bid →

Buyer intelligence

Make the case to bid

Reveal who to approach at Scottish Enterprise, and generate a go-to-market strategy from their news, accounts and people.

Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.

Deep dive · beta

The full intelligence dossier

Our agent reads Scottish Enterprise’s accounts, hunts live signals, finds the people who decide — and hands you a bid strategy plus a go-to-market influence plan, including what your team should post this week. You approve every paid step.

Five included while we’re in beta, and the agent asks before it spends on any paid step.

Source & provenance