Factoring Software System

Factoring (Property Management) is an important business function to the Group, and it recognises a need to:

-Have a system that can accurately apportion factoring costs, manage the billing and payment of invoices. Including the ability to invoice customers electronically by email or via their online account.

-Have a system that can support our debt recovery activities, including the holding of payment arrangements, the application of late payment fees and holding of any documentation relating to court proceedings.

-Manage the recharge of buildings insurance and the issue of related documents.

-Manage direct debit payments and allow customers to set this up electronically via their online account.

-Manage the process of property sales, including solicitors’ letters and apportionment of charges based on date of sale/purchase.

-Produce accurate and relevant reports on financial, repairs and customer activity.

-Record all customer engagement by phone, email, letter and via online accounts (e.g. webchat)

-Hold templates for customer communication, e.g. invoice, letters, and account statements.

-Manage our repairs activity throughout the process of customer reporting a repair to the recharge of costs. This should include the ability to set timescales on different types of repairs and manage and record the consent for works where this is required.

-Manage cases for customer enquiries and complaints with preset timescales built in to ensure that our SLAs are met.

-Link properties for owners of multiple properties, providing a consolidated balance for easier management of their account(s).