RFP QuestBeta
ClosedStage · tender

SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC

FW Services- Partnership Customer Support- Multi Site 0628

Business ServicesCPV 75200000
ValueValue not published
Deadline6 Apr 2026
Published6 Mar 2026
RegionNationwide
Timeline
Published 6 Mar 2026ClosedCloses 6 Apr 2026
Who to contact
Kirsten Telfer
kirsten.telfer@sse.com

The procurement contact named on the official notice.

How to submit
Open the submissions portal

All interested parties are welcome to view the Opportunity Listing in our Source to Contract System, Jaggaer. Under 'Current Opportunites' you will find all the details on how to register and be invited to the Pre Qualification Questionnaire in Jaggaer: https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=442 General Jaggaer Supplier Guide can be accessed here: https://www.sse.com/potential-suppliers and all questions can be sent to Kirsten Telfer, kirsten.telfer@sse.com. All PQQ responses must be submitted via Jaggaer, we will not accept email submissions.

The submission route named on the official notice.

When this comes round again

SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC has published 13 notices across all categories, and 29% of its awards go to a supplier it has used before.

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The brief

Tender to provide vulnerable customer support programme (2026-2028) SSEN would like to invite proposals from trusted parties who are experts in their field to create a programme which delivers lasting outcomes through joined-up services that benefit customers who are in fuel poverty.

As SSEN approach the remaining 2 years of the ED2 price control our commitment remains that we deliver services, invest in networks and support customers and communities.

Our ED2 business plan includes; - Promotion of Priority Services across both our licence areas - Provide support and advice to customers in Fuel Poverty to help them to lower the amount they are spending on energy using Energy Efficiency measures. - Support customers to access Low Carbon Technologies via grants and support them through this process by collaborating with local authorities, contractors and other agencies who carry out these works. - Providing 5,000 Energy Efficiency Packs to customers in vulnerable circumstances, including fuel poverty Aim To create a programme which delivers lasting outcomes through joined up services that benefit customers who are in fuel poverty.

Scope The programme should include the promotion and registration of Priority Services, provide support and advice on fuel poverty, energy efficiency measures and support customers to access Low Carbon Technologies.

5000 Energy Efficiency packs should also be distributed to customers in vulnerable circumstances.

This programme should cover both our North (north Scotland, including Highlands and Islands) and South (south central England) Licence areas.

Requirements

What the notice asks for

01

Tender to provide vulnerable customer support programme

Tender to provide vulnerable customer support programme (2026-2028).

02

As SSEN approach the remaining 2 years

As SSEN approach the remaining 2 years of the ED2 price control our commitment remains that we deliver services, invest in networks and support customers and communities.

03

Provide support and advice to customers in

Provide support and advice to customers in Fuel Poverty to help them to lower the amount they are spending on energy using Energy Efficiency measures.

04

Support customers to access Low Carbon Technologies

Support customers to access Low Carbon Technologies via grants and support them through this process by collaborating with local authorities, contractors and other agencies who carry out these works.

05

The programme should include the promotion

The programme should include the promotion and registration of Priority Services, provide support and advice on fuel poverty, energy efficiency measures and support customers to access Low Carbon Technologies.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

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Source & provenance
OCID
ocds-h6vhtk-066404
Stage
tender · Open
Source
Find a Tender
Buyer ref
020327-2026
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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