Contracts Finder · Historical
Invitation to Tender for the provision of a Complaints and Information Request Handling System
Historical: no longer open for bids.
01/ The notice
Key facts
- Value
- £52,050Estimated value stated in the notice
- Deadline (UK time)
- Tue 9 Mar 2021, 15:00 GMTA deadline does not apply to this historical notice. The source records Tue 9 Mar 2021, 15:00 GMT, which is not an open deadline.
- Published
- 25 Mar 2021
- Region
- West Midlands
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
The council currently has in place two of the elements for the management of complaints, information requests and data incidents. The skilled central information access team have an established network across other teams to provide responses and gather records. There is a policy and there are detailed processes which are fully documented for most areas.
The necessary detail of these processes does mean however that staff in the central team have a lot of information to retain. With the final element in place, the technology to transfer written processes into a system providing the structure for staff to work within, many of the issues of compliance, tracking and a single view of the customer become substantially less risky from human error or from the effort required to achieve them. Equally, capacity is freed up from having to carry out time-consuming manual tasks that can be automated.
The council is therefore looking to procure a system to assist with this element, and to help it meet high standards of compliance with complaints and requests deadlines.
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 48000000
04/ History
Releases of this notice
One release held, oldest first. Dates are UK time.
- 25 Mar 2021Contract notice
Contract notice published 25 March 2021.
Release dd9ab945-ba9a-42a9-b50c-222518b365be
View this release on Contracts Finder (opens in a new tab)
05/ Limits
What the source does not tell us
- Only one release is held, so there is no change history.
06/ Questions
About this notice
07/ Tender hubs
More West Midlands council tenders like this
This notice is closed and kept here as a record. These pages list the live notices in the same subject, buyer or place. Chosen by a fixed rule on the notice’s title, buyer and region.
08/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- dd9ab945-ba9a-42a9-b50c-222518b365be
- Source
- Contracts Finder
- Stage
- contract · Contract
- Last verified
- Wed 8 Apr 2026, 14:49 BST
- Read at
- Fri 23 Oct 2026, 07:30 BST
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Built on published notices from Find a Tender and Contracts Finder.