RFP QuestBeta
Awarded · ResultStage · award

Wales & West Utilities Limited

Keeping Dialysis Patients Warm & Well

ValueValue not published
Awarded27 May 2026
Published22 Jun 2026
RegionNationwide
Outcome — awarded
BRITISH KIDNEY PATIENT ASSOCIATION(THE)
Awarded value£1.1m
Award date27 May 2026

This is a contract result notice, not an open opportunity. Details from the official award data.

Who to contact
wwuprocurement@wwutilities.co.uk

The procurement contact named on the official notice.

The brief

WWU and the named gas networks, are direct awarding a contract for the provision of a nationwide service for a lifeline to dialysis patients.

This is aligned to our Customer Vulnerability Strategy which focusses on supporting priority customer groups.

This will be funded through our Vulnerability and Carbon Monoxide Allowance (VCMA), which allows the gas networks to provide additional support to vulnerable customers and to promote carbon monoxide awareness.

This contract will deliver specialist, non clinical support embedded within NHS renal units across the UK, alongside a dedicated, national telephone support line.

Working with the GDNs, KCUK will directly address the significant medical, financial and social pressures faced by people living with chronic kidney disease by delivering a coordinated set of high impact support activities designed to improve safety, stability and quality of life for vulnerable households across the GDN regions.

Building on Kidney Care UK's established national infrastructure and existing partnership with the GDNs, the service will provide immediate and long-term assistance through an integrated model of financial, emotional, practical and energy safeguarding support.

Services include: • Direct financial support through KCUK hardship grants programme • Income maximisation, including specialist advice on welfare entitlement and PIP • Mitigating cost of living challenges with advice and support to access utility tariffs, energy consumption, and transport costs • Tailored money and energy support • KCUK holiday grants • Free renal counselling • Free, high quality patient information • Peer support through our Young Adult Kidney Group (16-30) • PSR referrals • Carbon monoxide awareness • CKD training for GDN teams and visits to renal units

Requirements

What the notice asks for

01

This will be funded through our Vulnerability

This will be funded through our Vulnerability and Carbon Monoxide Allowance (VCMA), which allows the gas networks to provide additional support to vulnerable customers and to promote carbon monoxide awareness.

02

This contract will deliver specialist, non clinical

This contract will deliver specialist, non clinical support embedded within NHS renal units across the UK, alongside a dedicated, national telephone support line.

03

Building on Kidney Care UK's established national

Building on Kidney Care UK's established national infrastructure and existing partnership with the GDNs, the service will provide immediate and long-term assistance through an integrated model of financial, emotional, practical and energy safeguarding support.

04

Direct financial support through KCUK hardship grants

Direct financial support through KCUK hardship grants programme.

05

Mitigating cost of living challenges with advice

Mitigating cost of living challenges with advice and support to access utility tariffs, energy consumption, and transport costs.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

The gates

What this notice demands of you

1 named, none in explicit obligation language. Each one is quoted from the notice.

Safeguarding policyPolicies & commitments
Building on Kidney Care UK's established national infrastructure and existing partnership with the GDNs, the service will provide immediate and long-term assistance through an integrated model of financial, emotional, practical and energy safeguarding support.

Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.

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Source & provenance
OCID
ocds-h6vhtk-069489
Stage
award · Awarded
Source
Find a Tender
Buyer ref
058356-2026
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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