Learning Management System

Questions and Responses:

Q. How many users would the platform need to support in total, and how many would be external organisations accessing training services rather than council employees?

A. The Council currently holds 3,000 licences, of which 2,658 are in use. Of the active users, approximately 2,029 are internal Council staff, with the remaining users comprising external organisations accessing training services.

Q. Please clarify whether external organisations require their own administrators and segregated reporting, or whether Council staff will administer all learners centrally.

A. External organisations do not require their own administrators. All learners will be administered centrally by Council staff.

Q. Supplier eligibility: Can an India-registered company participate and provide remote delivery and support?

A. No. Suppliers must meet the eligibility requirements set out within the procurement documentation.

Q. Existing LMS: Is the Council looking to replace its current learning platform, or considering options to retain or upgrade it?

A. The Council is open to both options and welcomes proposals for either a replacement solution or an enhanced/upgraded version of the existing platform.

Q. Technical requirements: Are equivalent LMS features acceptable, and which Zellis HR system and integration method are currently used?

A. Equivalent functionality may be considered; however, acceptability will depend on the extent to which the proposed features meet the Council’s requirements. The current HR system is Zellis, and user data is transferred to the LMS via CSV file uploads.

Q. Budget: Does the estimated £70,000 cover implementation, licensing and support for the full contract period?

A. Yes. The estimated contract value of £70,000 includes implementation, licensing and support for the full contract period.

BACKGROUND

Wrexham County Borough Council (WCBC) are looking to engage the market with the potential of procuring a Learning Management System (LMS) to support e-learning training modules, webinars, manager reporting, and course booking requirements for both council employees and external organisations requiring our training services.

SCOPE

The expectation for any potential supplier would be to provide:

• A cloud-based Learning Management System

• System implementation and configuration

• Integration with our HR system Zellis

• User training

• Ongoing support and maintenance

REQUIREMENTS

The following list is not exhaustive and should be used as a guide to the technical requirements WCBC would be looking for in a successful Learning Management System solution:

• Dashboard Management - Ability to create, edit, assign to audiences and utilise multiple dashboards for end users.

• My Team - Manager - Allow managers to view information relating to team members assigned to their structure.

• Graphical Reports - Produce visual reports and graphs for dashboards and management information.

• KPI Dashlets - Create KPI-based dashboard widgets from predefined metrics. [CR1.1][EA1.2]

• Programme Progress Block - Customisable graphical display of learner programme progress. [CR2.1][EA2.2]

• Zellis Integration - Compatibility with the Council's Zellis HR system to maintain accurate employee information.

• Position Hierarchies - Support one or multiple organisational and position structures. [CR3.1][EA3.2]

• Seminars and Events - Create, manage and report on classroom-based and blended learning events.

• One Click Compliance - Provide a simple visual view of mandatory training compliance requirements.

• Programmes - Group courses and competencies into structured learning programmes.

• Certifications - Manage certification validity periods and automated recertification reminders. [CR4.1][EA4.2]

• Record of Prior Learning - Allow users to access, edit and add prior learning records.

• On the Job Assessments - Enable managers to assess and report on workplace observations and assessments.

SUBMISSION AND TIMESCALES

Please email an overview of your solution to Clare Roberts, Category Manager, at Clare.roberts@wrexham.gov.uk by midday in 22nd October 2026. Please ensure you submit information that is relevant to the requirements outlined above.