Contracts Finder · Historical

LEGAL AID AGENCY CONTACT CENTRE SERVICES CONTRACT

Historical · ContractNo open deadline

Historical: no longer open for bids.

Read the official notice on Contracts Finder

01/ The notice

Key facts

Value: £13,180,000Estimated value stated in the notice
Deadline (UK time): Wed 31 Oct 2018A deadline does not apply to this historical notice. The source records Wed 31 Oct 2018, which is not an open deadline.
Published: 16 Apr 2019
Region: North East, North West, Yorkshire and The Humber, East Midlands, West Midlands, East of England, London, South East, South West, Wales

02/ The brief

What the notice says

Not fully read: this is the notice text; attached documents are not read.

Crown Commercial Services has set up a Framework for Contact Centre Services (ref RM3815) (the "Framework Agreement"). The Legal Aid Agency ("LAA") as the Customer has procured a further competition under Lot 2 of this Framework Agreement to obtain the Services detailed in Call Off Schedule 2 (Services) on the terms set out in the Framework Agreement and the Call Off Contract. The LAA Contact Centre Services comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS).

The DSCC service manages the logging, identification and deployment of defence solicitors to provide free legal advice to clients detained in police custody in England and Wales.

The CLAOS is a call centre service that assesses whether a client's legal issue is in scope of legal aid and whether they are financially eligible. If they are eligible, it refers the client to specialist advice provided through legal aid or, if not, directs clients to alternative sources of help and assistance.

One (1) contract has been awarded through this procurement process.

The Call Off Contract Period will end on 31 October 2022, subject to the rights of early termination and the LAA's right to extend the Call Off Contract for up to a further two years.

03/ Classification

CPV codes

Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.

79000000 79500000 79510000
79512000

04/ History

Releases of this notice

One release held, oldest first. Dates are UK time.

16 Apr 2019
Contract notice
Contract notice published 16 April 2019.
Release 9773f441-1b97-4e67-95dd-a43ff5b5ec62
View this release on Contracts Finder (opens in a new tab)

05/ Limits

What the source does not tell us

Only one release is held, so there is no change history.

06/ Questions

About this notice

LEGAL AID AGENCY published this notice.

Estimated value stated in the notice: £13,180,000.

07/ Tender hubs

More contact centre services tenders like this

This notice is closed and kept here as a record. These pages list the live notices in the same subject, buyer or place. Chosen by a fixed rule on the notice’s title, buyer and region.

Open now in Contact centre services tenders

Provision of out of hours customer call centre services.Connexus Homes Limited · Published 12 Oct 2026Connexus is undertaking this tender exercise to secure a high quality, reliable and customer focused out of hours emergency repairs call handling service for its customers. The service is required to ensure that customers can access timely support outside of Connexus’ normal working hours, includingValue not stated in sourceCloses Fri 6 Nov 2026, 12:00 GMT

08/ Related

Where to go next

These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.

Reference: 9773f441-1b97-4e67-95dd-a43ff5b5ec62
Source: Contracts Finder
Stage: contract · Contract
Last verified: Sat 11 Apr 2026, 15:56 BST
Read at: Fri 23 Oct 2026, 11:00 BST

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