Market Engagement for a Telehealth Adoption Framework for NHS Wales

NHS Wales Performance and Improvement (NHS P&I) are issuing this Market Engagement Notice to engage with suppliers to gather feedback to support the development of a Telehealth Adoption Framework for NHS Wales. For the purposes of this engagement, Telehealth encompasses the use of digital technologies to support prevention, self-management, remote monitoring, virtual care, proactive intervention and home-based models of care.

This preliminary market engagement exercise seeks to improve understanding of current and emerging market capability, implementation experience and future innovation.

Suppliers should note that this engagement is also intended to improve understanding of supplier readiness against current standards, guidance and assurance arrangements commonly adopted within NHS and public sector environments, together with future areas of strategic importance. This information will help inform future implementation guidance and procurement considerations but should not be interpreted as defining mandatory requirements for any future procurement activity.

Information gathered will inform the Telehealth Adoption Framework for Wales and future implementation, adoption and procurement considerations. This exercise is not a formal procurement process, does not constitute a call for competition and does not commit NHS Wales to any future procurement.

Suppliers are invited to provide information through a written submission and will have the opportunity to attend a structured engagement session which are scheduled for the 1st, 7th and 10th September 2026. Initially, 15 60-minutes sessions will be made available on a first come first served basis, however, at its sole discretion, NHS P&I may extend this opportunity beyond this dependant on the levels of interest from the marketplace (but this is not guaranteed).

Interested supplier should express their interest in this opportunity and submit a request for information to the following email address: christoher.squires@wales.nhs.uk

Any dates or values included in this notice are for compliance with the requirements of the notice and should not be viewed as indicative of any future procurement process.