Contracts Finder · Historical
Folkestone and Hythe District Council
New Customer Relationship System (ICT Transformation Project)
Historical: no longer open for bids.
01/ The notice
Key facts
- Value
- £1,463,378Estimated value stated in the notice
- Deadline (UK time)
- Fri 21 Sep 2018A deadline does not apply to this historical notice. The source records Fri 21 Sep 2018, which is not an open deadline.
- Published
- 18 Oct 2018
- Region
- South East
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
The implementation of a new single underlying platform for ICT systems (as far as is practicable) replacing a number of legacy applications and including the implementation of a new Local Government multi-channel Customer Relationship Management (CRM) system and Customer Self Service portal and citizen account enabling a high degree of customer self-service with direct integration with back office systems providing a "single view of the customer".
Procurement was through CCS G-Cloud Framework RM1557.10, ( Lot 2: Cloud Software (SaaS) & Lot 3: Cloud Support). Contract was directly awarded to Arcus Global Limited following thorough analysis of suppliers offer against specification.
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 72222300
- 72000000 72200000 72220000 72222000
04/ History
Releases of this notice
One release held, oldest first. Dates are UK time.
- 18 Oct 2018Contract notice
Contract notice published 18 October 2018.
Release fd272f51-b293-40dc-963e-f81b43c53c57
View this release on Contracts Finder (opens in a new tab)
05/ Limits
What the source does not tell us
- Only one release is held, so there is no change history.
06/ Questions
About this notice
07/ Tender hubs
More South East IT tenders like this
This notice is closed and kept here as a record. These pages list the live notices in the same subject, buyer or place. Chosen by a fixed rule on the notice’s title, buyer and region.
08/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- fd272f51-b293-40dc-963e-f81b43c53c57
- Source
- Contracts Finder
- Stage
- contract · Contract
- Last verified
- Sat 11 Apr 2026, 12:31 BST
- Read at
- Fri 23 Oct 2026, 04:31 BST
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