Contracts Finder · Historical

Omni-channel

Historical · ContractNo open deadline

Historical: no longer open for bids.

Read the official notice on Contracts Finder

01/ The notice

Key facts

Value: £2,100,000Estimated value stated in the notice
Deadline (UK time): Sun 1 Jun 2025, 12:00 BSTA deadline does not apply to this historical notice. The source records Sun 1 Jun 2025, 12:00 BST, which is not an open deadline.
Published: 16 Jul 2025
Region: Not stated

02/ The brief

What the notice says

Not fully read: this is the notice text; attached documents are not read.

Omnichannel Project Vision

We are seeking a tier 1 cloud-based, scalable communication technology solution to enhance our services and improve the lives of our residents.

Our goal is to create a seamless and efficient customer experience, powered by innovative technology solutions and an effective mix

of channels.

To achieve our vision, we seek a robust, scalable, and flexible omnichannel solution and an experienced delivery & support partner that will enable us to:

• Unify Customer Interactions: Provide a consistent and seamless customer experience across channels, including voice, email, chat, and digital self-service.

• Optimise Operations: Streamline processes and improve agent productivity through advanced workforce management, automation tools, and integration with our Microsoft Dynamics 365 solution.

• Empower Agents: Equip agents with the tools and information they need to deliver exceptional customer service.

• Leverage Data Insights: Utilise data analytics to gain valuable insights into customer behaviour and operational performance.

• Future-Proof Our Technology: Select a solution that is adaptable to evolving technologies and industry trends.

03/ Classification

CPV codes

Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.

64200000 71316000
64000000 71000000 71300000 71310000

04/ History

Releases of this notice

One release held, oldest first. Dates are UK time.

16 Jul 2025
Contract notice
Contract notice published 16 July 2025.
Release 48b89e37-9c83-4231-8c0b-f0fb636b74f8
View this release on Contracts Finder (opens in a new tab)

05/ Limits

What the source does not tell us

Only one release is held, so there is no change history.

06/ Questions

About this notice

BROMFORD FLAGSHIP LIMITED published this notice.

Estimated value stated in the notice: £2,100,000.

08/ Related

Where to go next

These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.

Reference: 48b89e37-9c83-4231-8c0b-f0fb636b74f8
Source: Contracts Finder
Stage: contract · Contract
Last verified: Sun 5 Apr 2026, 17:15 BST
Read at: Fri 23 Oct 2026, 05:12 BST

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