Contracts Finder · Historical

Out of hours telephony service

Historical · ContractNo open deadline

Historical: no longer open for bids.

Read the official notice on Contracts Finder

01/ The notice

Key facts

Value: £330,000Estimated value stated in the notice
Deadline (UK time): Fri 13 Jan 2023, 14:00 GMTA deadline does not apply to this historical notice. The source records Fri 13 Jan 2023, 14:00 GMT, which is not an open deadline.
Published: 15 Feb 2023
Region: East of England

02/ The brief

What the notice says

Not fully read: this is the notice text; attached documents are not read.

Norwich City Council is looking for a provider of our out of hours telephony service, covering all out of hours calls (16:00 to 09:00 ) including bank holidays, weekends and the Christmas period separately, except for alarm monitoring and lift calls which are 24hrs a day. Service Users contact the helpdesk (set up by the provider on their own premises), the helpdesk collates this response and processes. Reports on calls are generated and sent to individual Norwich City Council departments as required.

The provider will also manage a key collection service with a restricted access, secure key safe for Service Users and third parties to deposit or collect keys out of hours.

The out of hours telephony service is essential to providing our statutory services to citizens with queries out of our standard office hours.

03/ Classification

CPV codes

Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.

79510000 79990000
79000000 79500000 79900000

04/ History

Releases of this notice

One release held, oldest first. Dates are UK time.

15 Feb 2023
Contract notice
Contract notice published 15 February 2023.
Release 32e2c57f-11c1-4303-b425-6dae5ed6b442
View this release on Contracts Finder (opens in a new tab)

05/ Limits

What the source does not tell us

Only one release is held, so there is no change history.

06/ Questions

About this notice

Norwich City Council published this notice.

Estimated value stated in the notice: £330,000.

07/ Tender hubs

More telephony and mobile services tenders like this

This notice is closed and kept here as a record. These pages list the live notices in the same subject, buyer or place. Chosen by a fixed rule on the notice’s title, buyer and region.

Open now in Telephony and mobile services tenders

Telephony Services and Call Recording Software Support and MaintenanceThe Police and Crime Commissioner for Lincolnshire · Published 16 Sep 2026The Police and Crime Commissioner for Lincolnshire is seeking to award a Contract for the provision of Telephony Services and Call Recording Software Support and Maintenance£800,000Estimated value stated in the noticeCloses Fri 30 Oct 2026, 12:00 GMT

08/ Related

Where to go next

These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.

Reference: 32e2c57f-11c1-4303-b425-6dae5ed6b442
Source: Contracts Finder
Stage: contract · Contract
Last verified: Fri 10 Apr 2026, 12:05 BST
Read at: Fri 23 Oct 2026, 06:09 BST

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