Plymouth CAST Provision of Statutory Testing, Servicing and Reactive Repair Services
The procurement contact named on the official notice.
The submission route named on the official notice.
This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.
The Client is seeking to appoint a single Principal Contractor to deliver the full scope of Service Level Agreements (SLAs) outlined in the specification, which includes: a.
Statutory compliance maintenance and Planned Preventative Maintenance (PPM) across in-scope mechanical, electrical and specialist systems (see Detailed Technical Specification for SLA Provision and other appendices). b.
Reactive maintenance in line with the response model in Response Times. c.
Technical support and management of specialist subcontractors engaged under this Contract. d.
24/7 operations support for emergencies. e.
While elements of the service may be subcontracted, the Contractor will remain the sole point of contact for the Client and will retain full responsibility for the coordination, management, and successful delivery of all aspects of the contract.
The Contractor must: a.
Ensure and provide proofs that all employees and subcontractors meet and maintain the required standards of competence, compliance, and performance. b.
Maintain clear and consistent communication with the Client, regardless of subcontractor involvement. c.
Be accountable for all service outcomes, including timeliness, quality, and statutory compliance. d.
Provide a unified reporting structure and escalation process for all services delivered under the contract. e.
This approach is intended to ensure streamlined communication, efficient contract management, and clear accountability throughout the duration of the agreement.
What the supplier must deliver
The Client is seeking to appoint
The Client is seeking to appoint a single Principal Contractor to deliver the full scope of Service Level Agreements (SLAs) outlined in the specification, which includes: a.
Technical support and management of specialist subcontractors
Technical support and management of specialist subcontractors engaged under this Contract. d.
24/7 operations support for emergencies. e
24/7 operations support for emergencies. e.
Ensure and provide proofs that all employees
Ensure and provide proofs that all employees and subcontractors meet and maintain the required standards of competence, compliance, and performance. b.
Maintain clear and consistent communication with
Maintain clear and consistent communication with the Client, regardless of subcontractor involvement. c.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-05899e
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 061103-2025
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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