Pre market Engagement for Out of Hours Call Service
This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.
Plymouth Community Homes publishes Business Services work continuously — 21 notices, roughly one every 79 days. This is a stream to watch, not a cycle to wait for.
16% of Plymouth Community Homes’s awards go to a supplier it has used before.
Which is the argument for getting on the list rather than winning this one. The incumbent is rarely the last winner — it is the roster. See the retention odds by category →
Plymouth Community Homes (PCH) currently provides an Out of Hours Repairs and ASB service through a third party so tenants can report Emergency repairs out of hours.
Ahead of the full procurement process PCH wish to undertake pre-market engagement to explore supplier options and services available.
The regulatory landscape for social housing has evolved significantly in recent years, with enhanced safety requirements, strengthened consumer standards, and greater regulatory scrutiny.
As a result, we are seeking OOH service partners who can deliver reliable, compliant, customer focused services backed by strong reporting and robust operational resilience.
Suppliers will need to demonstrate their ability to support our regulatory obligations, work collaboratively on service improvement, and provide focused services backed by strong reporting and robust operational resilience.
Suppliers will need to demonstrate their ability to support our regulatory obligations, work collaboratively on service improvement, and provide high quality triage and response to ensure tenant safety and satisfaction
What the notice asks for
Suppliers will need to demonstrate their ability
Suppliers will need to demonstrate their ability to support our regulatory obligations, work collaboratively on service improvement, and provide focused services backed by strong reporting and robust operational resilience.
Suppliers will need to demonstrate their ability
Suppliers will need to demonstrate their ability to support our regulatory obligations, work collaboratively on service improvement, and provide high quality triage and response to ensure tenant safety and satisfaction.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
Make the case to bid
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- OCID
- ocds-h6vhtk-06a85f
- Stage
- planning · Planning
- Source
- Find a Tender
- Buyer ref
- 050628-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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