RFP QuestBeta
OpenStage · planning

Plymouth Community Homes

Pre market Engagement for Out of Hours Call Service

Business ServicesCPV 79510000
Value£242k
Deadline
Published29 May 2026
RegionNationwide
Who to contact
Stephanie Watson
procurement@pch.co.uk

The procurement contact named on the official notice.

Contract value in context
£242ktotal contract value
median £66k
this tender£0£1.6m

This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.

When this comes round again

Plymouth Community Homes publishes Business Services work continuously — 21 notices, roughly one every 79 days. This is a stream to watch, not a cycle to wait for.

16% of Plymouth Community Homes’s awards go to a supplier it has used before.

Which is the argument for getting on the list rather than winning this one. The incumbent is rarely the last winner — it is the roster. See the retention odds by category →


You'll hear when Plymouth Community Homes publishes Business Services work again. One email per notice, unsubscribe in one click. We don’t use your address for anything else.

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The brief

Plymouth Community Homes (PCH) currently provides an Out of Hours Repairs and ASB service through a third party so tenants can report Emergency repairs out of hours.

Ahead of the full procurement process PCH wish to undertake pre-market engagement to explore supplier options and services available.

The regulatory landscape for social housing has evolved significantly in recent years, with enhanced safety requirements, strengthened consumer standards, and greater regulatory scrutiny.

As a result, we are seeking OOH service partners who can deliver reliable, compliant, customer focused services backed by strong reporting and robust operational resilience.

Suppliers will need to demonstrate their ability to support our regulatory obligations, work collaboratively on service improvement, and provide focused services backed by strong reporting and robust operational resilience.

Suppliers will need to demonstrate their ability to support our regulatory obligations, work collaboratively on service improvement, and provide high quality triage and response to ensure tenant safety and satisfaction

Requirements

What the notice asks for

01

Suppliers will need to demonstrate their ability

Suppliers will need to demonstrate their ability to support our regulatory obligations, work collaboratively on service improvement, and provide focused services backed by strong reporting and robust operational resilience.

02

Suppliers will need to demonstrate their ability

Suppliers will need to demonstrate their ability to support our regulatory obligations, work collaboratively on service improvement, and provide high quality triage and response to ensure tenant safety and satisfaction.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

Buyer intelligence

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Source & provenance
OCID
ocds-h6vhtk-06a85f
Stage
planning · Planning
Source
Find a Tender
Buyer ref
050628-2026
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

Who wins this kind of work

The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.

Top suppliers & buyers in Business Services

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Plymouth Community Homes’s tender network

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