Provision and Implementation of an Integrated Business Solution

This Tender Notice is issued by Tai Tarian as a Competitive Flexible Procedure in accordance with the requirements of the Procurement Act 2023.

Tai Tarian is seeking to award a Contract to a single Supplier for the Provision and Implementation of an Integrated Business Solution.

As part of its programme of change, Tai Tarian is seeking a comprehensive end-to-end solution that supports intuitive data collection, removes duplication of data, improves operational efficiency and effectiveness, retains a golden thread, enhances customer service and supports informed decision-making through full end-to-end case management, integrated workflows, automation, real-time reporting and management information.

The solution must have fully documented, openly published version-controlled APIs supporting real-time, bi-directional integration with third-party systems and the Tai Tarian data platform. The solution must operate on a common data model so that a single record of the customer, property and interaction is maintained without duplication or synchronisation between modules.

The solution must be cloud-based, scalable, secure and compliant with all relevant Welsh and UK legislation and regulatory requirements, including (but not limited) to GDPR, Renting Homes Wales Act 2016, Welsh Housing Quality Standards 2023 and Building Safety Act (Wales) 2026. It must support efficient data management, robust tailored reporting and analytics capabilities, and facilitate effective engagement with tenants, contractors and other stakeholders through modern digital channels.

The successful Supplier will be required to provide an integrated business solution and all associated licences, implementation, configuration, integration, support and maintenance services necessary to deliver a cloud-based, scalable and secure solution supporting a range of business functions including (but not limited to), customer services, housing operations, asset management, compliance management, property services, financial management, document and records management, portals, mobile working, case management, workflow, scheduling, reporting and analytics and AI and agents.

Tai Tarian recognises that Tenderers may utilise third-party software components as part of their proposed solution. Such arrangements will be permitted provided the Tenderer assumes full responsibility for the delivery and performance of the overall solution and demonstrates that the proposed solution operates as a fully integrated and cohesive solution.

Further details of the procurement, including the scope of the Contract, solution and process requirements, procurement process, evaluation methodology and contractual arrangements, are set out in the Procurement Documents.