Habinteg Housing Association Limited
Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution
The procurement contact named on the official notice.
https://procontract.due-north.com Contract reference: DN820263 Title: Habinteg Housing Association - Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution
The submission route named on the official notice.
This sits in the upper-middle of the Postal & Telecommunications band — a substantial contract for the sector. Based on 2,074 valued Postal & Telecommunications tenders in our corpus.
Habinteg Housing Association Limited has published 18 notices across all categories.
Which is the argument for getting on the list rather than winning this one. The incumbent is rarely the last winner — it is the roster. See the retention odds by category →
Habinteg's internal staff use Microsoft Teams for internal collaboration, chat, and video meetings.
However, external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system.
We are now seeking to migrate our telephony to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution Note: Habinteg are already licensed for Microsoft 365 E5 which includes the Microsoft Teams Voice licenses.
Indicative user volumes are as follows: ▪ 139 internal staff users (Teams Voice) who work across the UK. ▪ 12 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford.
These figures are provided for sizing and commercial modelling purposes and may be refined during procurement.
A modern solution is needed to support staff consistently across office and home working.
The goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported.
What the notice asks for
We are now seeking to migrate our
We are now seeking to migrate our telephony to Microsoft Teams Voice.
And implement a certified Omnichannel Contact Centre
and implement a certified Omnichannel Contact Centre solution.
A modern solution is needed to support
A modern solution is needed to support staff consistently across office and home working.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- ocds-h6vhtk-069a02
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 063501-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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