Find a Tender · Live tender
Habinteg Housing Association Limited
Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution
Live: the notice is at tender stage.
01/ The notice
Key facts
- Value
- £291,667Estimated value stated in the notice
- Deadline (UK time)
- No deadline statedThe source does not state a submission deadline.
- Published
- 7 Jul 2026
- Region
- Not stated
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
Habinteg's internal staff use Microsoft Teams for internal collaboration, chat, and video meetings.
However, external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system. We are now seeking to migrate our telephony to Microsoft Teams Voice
and implement a certified Omnichannel Contact Centre solution
Note: Habinteg are already licensed for Microsoft 365 E5 which includes the Microsoft Teams Voice licenses.
Indicative user volumes are as follows:
▪ 139 internal staff users (Teams Voice) who work across the UK.
▪ 12 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford.
These figures are provided for sizing and commercial modelling purposes and may be refined during procurement.
A modern solution is needed to support staff consistently across office and home working.
The goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported.
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 64200000
04/ History
Releases of this notice
2 releases held, oldest first. Dates are UK time.
- 15 May 2026Planning notice
Planning notice published 15 May 2026.
Release 044912-2026
View this release on Find a Tender (opens in a new tab) - 7 Jul 2026Tender notice
Tender notice published 7 July 2026. The notice text changed; the source gives no change note.
Release 063501-2026
View this release on Find a Tender (opens in a new tab)
05/ Limits
What the source does not tell us
- The source does not state a submission deadline.
06/ Questions
About this notice
07/ Tender hubs
More contact centre services tenders like this
Pages that list the live notices in the same subject, buyer or place, with recent winners. Chosen by a fixed rule on the notice’s title, buyer and region.
08/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- ocds-h6vhtk-069a02
- Source
- Find a Tender
- Stage
- tender · Open
- Last verified
- Tue 14 Jul 2026, 08:16 BST
- Read at
- Fri 23 Oct 2026, 02:19 BST
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