Provision of a Command Dispatch System (CAD) 2025

The procurement contact named on the official notice.

https://health-family.force.com/s/Welcome As detailed within the Invitation To Tender Documentation

The submission route named on the official notice.

South Central Ambulance Service NHS Foundation Trust's Software & IT Systems cycle is past due — it ran about every 8 months across 5 notices, and the door is open now. It may re-tender at any time.

55% of South Central Ambulance Service NHS Foundation Trust’s awards go to a supplier it has used before.

Which is the argument for getting on the list rather than winning this one. The incumbent is rarely the last winner — it is the roster. See the retention odds by category →

A Computer-Aided Dispatch (CAD) System for South Central Ambulance Service and Isle of Wight Ambulance Service 999 Operations.

The 999 Computer-Aided Dispatch system (999 CAD) is a software solution, which has links to a range of other healthcare systems, that manages the receipt of calls for urgent care from members of the public who dial 999, through triage to a suitable outcome, such as attendance by ambulance.

South Central Ambulance Service Foundation Trust is looking to procure a Commercial Off The Shelf (COTS) Computer-Aided Dispatch (CAD) system for its 999 operations.

The system will also be used by the Isle of Wight Ambulance Service, as a service recipient.

The aim of the procurement is to: o Procure a comprehensive and intuitive system that allows users to easily input and access information and carry out their functions effectively e.g.:  record patient details  progress the triage pathways of a call  ensure that, where relevant, a resource can be dispatched to the location provided by the caller  and enable effective audits and investigations via a full audit trail and easy-to-access historical information. o Ensure continuing integration with other services and systems provided and used by the Authority e.g.  transfers of callers and records to and from NHS 111  clinical applications used by front line 999 crews for patient treatment.  Ordnance Survey (OS), Terrafix, Personal Demographic Service (PDS) etc.

The Contracting Authority proposes to enter into Contract(s) for a maximum period of 12 Years with the successful Tenderer(s).

The initial contract term shall be 6 years with the potential for three, 2 year Contract extension periods by election of the Contracting Authority, on such notice and for such periods as is specified by the Contract.

The Authority are hosting a virtual Tender Launch Presentation at 12:00 to 13:30 on Friday 20th June 2025 via MS Teams.

Please email ben.jones@scas.nhs.uk to confirm your attendance and for the MSTeams invite. .

Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.

Five included while we’re in beta, and the agent asks before it spends on any paid step.