NHS Herefordshire and Worcestershire Integrated Care Board (ICB) Procurements of an Urgent Access Primary Care Service (Single Point of Access, Out of Hours, and Outbreak Management)

This is a Provider Selection Regime (PSR) Contract Notice. The awarding of the contract(s) is subject to the Health Care Services (Provider Selection Regime (PSR)) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this notice.

Following market engagement activities which took place between 16th April and 30th May 2025 including a virtual Market Engagement Event on 20th May 2025, NHS Midlands and Lancashire Commissioning Support Procurement Unit is issuing this Contract Notice on behalf of NHS Herefordshire and Worcestershire Integrated Care Board (ICB) who is seeking to procure an Urgent Access Primary Care Service (Single Point of Access, Out of Hours, and Outbreak Management) for the registered patient population of Herefordshire and Worcestershire, UK.

The ICB is intending to award two contracts for the above services, divided into two lots i.e., Lot 1 - Herefordshire, and Lot 2 - Worcestershire, for a period of 3 years with the option to extend for another 2 years plus 1 year at its discretion.

Bidding organisations may submit bids for either lot, or for both lots.

If the winning bidding organisation is the same for both lots, the ICB reserves the right to combine the requirements into one contract.

If submitting bids for both lots, bidders must ensure that each bid is independently viable, i.e., if you were the successful bidder for one lot (and therefore not for both) your organisation is capable of delivering the service in one area only as set out in your bid submission for that lot.

The contract(s) will mobilise from the 8th July 2026 following a formal Competitive Process in accordance with Regulation 11 of the Health Care Services (Provider Selection Regime) Regulations 2023.

The proposed service is for the provision of urgent face-to-face and/or virtual primary care assessment and treatment services delivered in Herefordshire and Worcestershire. The delivery of the service will form part of integrated urgent care including provision of 24/7 NHS General Practice, covering 'out-of-hours' general practice, provision of 24/7 infectious disease surge and outbreak management response, and daily medical input into the local Single Point of Access.

This notice has been issued subject to the Provider Selection Regime (PSR) regulations 2023 for the Procurement of Healthcare Services.