RFP QuestBeta
OpenStage · tender

Govia Thameslink Railway Limited

Provision of CEP (Customer Engagement Platform) and CDP (Customer Data Platform) Software

IT ServicesCPV 72212445
ValueValue not published
Deadline
Published5 May 2026
RegionNationwide
Who to contact
Pearl Griga-Bardi
pearl.griga-bardi@gtrailway.com
07890 626844

The procurement contact named on the official notice.

How to submit
Open the submissions portal

The submission route named on the official notice.

When this comes round again

Govia Thameslink Railway Limited has published 28 notices across all categories, and 29% of its awards go to a supplier it has used before.

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The brief

The Contracting Authority is seeking to procure a hybrid Customer Engagement Platform (CEP) and Customer Data Platform (CDP) to support customer communications, engagement, and data‐driven insight across digital channels.

These platforms will enable GTR to: •Deliver more relevant and personalised customer communications. •Run data-driven, targeted campaigns that increase engagement and spend. •Gain real-time insight into customer behaviour to improve campaign effectiveness.

Simplify planning, execution, and optimisation across channels, replacing fragmented tools The procurement will be conducted under the Procurement Act 2023 using the Competitive Flexible Procedure.

Requirements

What the notice asks for

01

Deliver more relevant and personalised customer communications

Deliver more relevant and personalised customer communications.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

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Source & provenance
OCID
ocds-h6vhtk-068a59
Stage
tender · Open
Source
Find a Tender
Buyer ref
041035-2026
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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