Find a Tender · Forecast
Provision of Contact Centre Services to the Legal Aid Agency
Forecast: a planned procurement that is not yet at tender stage.
01/ The notice
Key facts
- Value
- £24,400,000Estimated value stated in the notice
- Deadline (UK time)
- No open deadlineA deadline does not apply to this forecast notice.
- Published
- 29 Sep 2026
- Region
- Not stated
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
The Legal Aid Agency (“LAA”) is inviting Tenders from Lot 1 (Citizen Experience) of Outsourced Services Framework (RM6295) for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS).
The DSCC service manages the logging, identification and deployment of defence solicitors to provide free legal advice to clients detained in police custody in England and Wales.
The CLAOS is a call centre service that assesses whether a client's legal issue is in scope of legal aid and whether they are financially eligible. If they are eligible, it refers the client to specialist advice provided through legal aid or, if not, directs clients to alternative sources of help and assistance.
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 79100000
- 79342300
- 79512000
04/ History
Releases of this notice
12 releases held, oldest first. Dates are UK time.
- 23 May 2025Planning notice
Planning notice published 23 May 2025.
Release 027085-2025
View this release on Find a Tender (opens in a new tab) - 25 Jun 2025Planning notice update
Planning notice update published 25 June 2025. The source does not state what changed.
Release 035148-2025
View this release on Find a Tender (opens in a new tab) - 26 Jun 2025Planning notice update
Planning notice update published 26 June 2025. The source does not state what changed.
Release 035306-2025
View this release on Find a Tender (opens in a new tab) - 14 Oct 2025Planning notice update
Planning notice update published 14 October 2025. Stated change: The LAA has updated this notice to reflect a change in contract length from 3 years to 3 years plus an additional year. The contract end date is now 30 September 2031 (previously 30 September 2030), and the total value has increased from £18.3 million to £20 million (both including VAT). This notice has been revised accordingly.
Release 065301-2025
View this release on Find a Tender (opens in a new tab) - 15 Oct 2025Planning notice update
Planning notice update published 15 October 2025. Stated change: The LAA has updated this notice to reflect a change in contract length from 3 years to 3 years plus an additional year. The contract end date is now 30 September 2031 (previously 30 September 2030), and the total value has increased from £18.3 million to £24 million (both including VAT). This notice has been revised accordingly.
Release 065579-2025
View this release on Find a Tender (opens in a new tab) - 7 Nov 2025Planning notice update
Planning notice update published 7 November 2025. Stated change: The LAA has updated this notice to reflect a change in contract length from 3 years to 3 years plus an additional year. The contract end date is now 30 September 2031 (previously 30 September 2030), and the total value has increased from £18.3 million to £24 million (both including VAT). This notice has been revised accordingly.
Release 072180-2025
View this release on Find a Tender (opens in a new tab) - 20 Mar 2026Planning notice update
Planning notice update published 20 March 2026. Stated change: The LAA has updated this notice to reflect a change in contract length from 3 years to 3 years plus an additional year. The contract end date is now 31 October 2031 (previously 30 September 2031), and the total value has increased from £24.4million to £29.2million (both including VAT). Under Procedure there is a change from Light Touch to No Special Regime. This notice has been revised accordingly.
Release 025857-2026
View this release on Find a Tender (opens in a new tab) - 20 Mar 2026Planning notice update
Planning notice update published 20 March 2026. Stated change: The LAA has updated this notice to reflect the following: change in contract length from 3 years to 3 years plus an additional year. The contract end date is now 31 October 2031 (previously 30 September 2031), Total value has increased from £24.4million to £29.2million (both including VAT). Under Procedure there is a change from Light Touch to No Special Regime. Under Procurement Description it has been added that this tender is open to suppliers of Lot 1 (Citizen Experience) of Outsourced Services Framework (RM6295) only This notice has been revised accordingly.
Release 025912-2026
View this release on Find a Tender (opens in a new tab) - 27 Mar 2026Planning notice
Planning notice published 27 March 2026. The notice text changed; the source gives no change note.
Release 028308-2026
View this release on Find a Tender (opens in a new tab) - 15 Jul 2026Planning notice update
Planning notice update published 15 July 2026. Stated change: The LAA has updated this notice to reflect the following: Change in contract start date -17 September 2026 This notice has been amended accordingly.
Release 066817-2026
View this release on Find a Tender (opens in a new tab) - 16 Jul 2026Planning notice update
Planning notice update published 16 July 2026. Stated change: The LAA has updated this notice to reflect the following: Publication of tender notice has been amended to17 September 2026 This notice has been amended accordingly.
Release 067433-2026
View this release on Find a Tender (opens in a new tab) - 29 Sep 2026Planning notice update
Planning notice update published 29 September 2026. Stated change: The LAA has updated this notice to reflect the following: Scope of Contract Length changed from 3 years + 1 year extension to a 4 year Contract
Release 092002-2026
View this release on Find a Tender (opens in a new tab)
05/ Limits
What the source does not tell us
- None recorded for the fields above. Attached documents are not read, so this is not a full account of the tender.
06/ Questions
About this notice
07/ Tender hubs
More contact centre services tenders like this
Pages that list the live notices in the same subject, buyer or place, with recent winners. Chosen by a fixed rule on the notice’s title, buyer and region.
08/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- ocds-h6vhtk-0524f0
- Source
- Find a Tender
- Stage
- planning · planned
- Last verified
- Tue 6 Oct 2026, 08:15 BST
- Read at
- Fri 23 Oct 2026, 09:31 BST
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Built on published notices from Find a Tender and Contracts Finder.