S30154 Simister Island Travel Choice - Phase 2

Delivery of bespoke communication activities and travel choice interventions to support a reduction in actual delay during construction phases of the M60 Simister Island, relative to the forecasted disruption.

Within Greater Manchester, M60 J18 Simister Island is due for construction during Roads Period 3 (2026-2031). During construction phase, there are forecasted delays which will impact our customers and local communities. From a customer perspective, the number of journeys through this junction is significant (90,000 vehicles a day) and are a blend of commuter, leisure and business travel plus significant freight movements. This task will proceed the first phase of this project, delivering and project managing the previously developed travel choice plan though bespoke communications activities and other travel choice interventions for different key customer audiences, to minimise predicted congestion and maintain customer satisfaction as best as possible during the roadworks phase.

This project is listed in our Customer Experience Division Portfolio business case for RIS3. This project aims to meet the needs of all users and providing fast and reliable journey times and reduce delay during roadworks (PI). Our Customer Service Strategy also sets out how we will cater for all our customers and support an improvement in customer journey experience. Travel choice activities will play a key role in enhancing the travel experience throughout the delivery phase of these major works.

The project will focus on:

- Leading finalisation and management of travel choice interventions on selected weekend closures between contract start and 31 March 2027, developed as part of previous Task S30042

- Development of a Travel Choice Communications Plan including agreement of key messages with stakeholders

- Continued engagement with the Major Project Delivery Team, Transport for Greater Manchester and other identified key stakeholders.