RFP QuestBeta
OpenStage · planning

Legal Aid Agency

Specialist Quality Mark Auditing Services Agreement

Business ServicesCPV 79100000
Value£2.4m
Deadline
Published23 May 2025
RegionNationwide
Who to contact
Andrew Hubbard
civil.tenders@justice.gov.uk
077326427397

The procurement contact named on the official notice.

Contract value in context
£2.4mtotal contract value
median £66k
this tender£0£2.6m

This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.

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The brief

The Legal Aid Agency (“LAA”) is inviting Applicants to tender for a concession contract (“Contract”) to administer the LAA’s Specialist Quality Mark (“SQM”), from 1 October 2027.The SQM is the LAA’s organisational quality standard designed to ensure that Legal Services Providers are well run and provide good client care.

The SQM gives assurance regarding the quality of advice in several ways which, whilst not direct measures of quality, are fundamental to reliable delivery of a quality service and therefore are fundamentally important to the delivery of legal aid services.

Compliance with the SQM, or equivalent standard (e.g.

Lexcel), is a requirement for Legal Services Providers that have, or are seeking to have, a contract with the LAA for the provision of legal advice funded through legal aid.

The LAA intends to enter into contract with one (1) organisation to administer the LAA’s SQM under a licence.

On the LAA’s behalf, the Licensee will provide the SQM Services, which include auditing and assessing Legal Services Providers that apply for SQM accreditation.This is an opportunity to administer the SQM on the LAA’s behalf directly to the legal services market.

There may also be opportunities for the Licensee to grow market share through delivering excellent value for money to Legal Services Providers, effective marketing or further developing the reputation of the SQM.

The Licensee will be paid for the Services they provide directly by the Legal Services Providers in line with the maximum prices submitted in thisconcession contract award procedure (referred to hereafter as “this procurement process”).

For the avoidance of doubt, the Licensee will not be entitled to any payment from the LAA under any circumstances.

Requirements

What the notice asks for

01

On the LAA’s behalf, the Licensee

On the LAA’s behalf, the Licensee will provide the SQM Services, which include auditing and assessing Legal Services Providers that apply for SQM accreditation.This is an opportunity to administer the SQM on the LAA’s behalf directly to the legal services market.

02

The Licensee will be paid for

The Licensee will be paid for the Services they provide directly by the Legal Services Providers in line with the maximum prices submitted in thisconcession contract award procedure (referred to hereafter as “this procurement process”).

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

The gates

What this notice demands of you

1 named, none in explicit obligation language. Each one is quoted from the notice.

Lexcel (legal practice quality mark)Certification & assessment schemes
Lexcel), is a requirement for Legal Services Providers that have, or are seeking to have, a contract with the LAA for the provision of legal advice funded through legal aid.

Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.

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Source & provenance
OCID
ocds-h6vhtk-05251a
Stage
planning · Planning
Source
Find a Tender
Buyer ref
027139-2025
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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