Contracts Finder · Historical

Supervision Billing: Direct Debit Service

Historical · ContractNo open deadline

Historical: no longer open for bids.

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01/ The notice

Key facts

Value: £52,704Estimated value stated in the notice
Deadline (UK time): Fri 19 Jul 2024, 15:00 BSTA deadline does not apply to this historical notice. The source records Fri 19 Jul 2024, 15:00 BST, which is not an open deadline.
Published: 18 Dec 2024
Region: West Midlands

02/ The brief

What the notice says

Not fully read: this is the notice text; attached documents are not read.

At the Office of the Public Guardian (OPG) we are in the process of taking our Supervision billings and payments processes in-house. We have identified that we will be required to continue outsourcing our direct debit instructions to a supplier, given the volumes of direct debits we process each year (currently 11K approximately).

OPG Supervision bills approximately 63K customers at account set up, then annually for our services, until the closure of their accounts (upon which a final fee may also be billed). Current direct debits are around 11K per year. Almost all of this number relate to the collection of annual fees. The annual fees are charged at the start of each new financial year, meaning there is a spike in customers setting up direct debits at that time, as well as a spike in collections.

We are seeking a supplier to handle our collections for direct debit customers, as well as refunds for our direct debit and BACS customers. We wish to process these transactions via the supplier through an API and require an experienced and reliable technical partner. This requirement would be for a duration of three (3) years, unless extended under clauses within the contract

03/ Classification

CPV codes

Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.

66110000
66000000 66100000

04/ History

Releases of this notice

One release held, oldest first. Dates are UK time.

18 Dec 2024
Contract notice
Contract notice published 18 December 2024.
Release d54038ad-3cb3-4819-a191-e01b18d2b388
View this release on Contracts Finder (opens in a new tab)

05/ Limits

What the source does not tell us

Only one release is held, so there is no change history.

06/ Questions

About this notice

Ministry Of Justice published this notice.

Estimated value stated in the notice: £52,704.

07/ Tender hubs

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08/ Related

Where to go next

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Reference: d54038ad-3cb3-4819-a191-e01b18d2b388
Source: Contracts Finder
Stage: contract · Contract
Last verified: Sun 5 Apr 2026, 13:47 BST
Read at: Fri 23 Oct 2026, 06:45 BST

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