Telephone System

East Durham College is looking to secure one organisation to provide the installation, maintenance and support service of a telephone system (including call charges) for the period of 5 years with an option to extend for one year.

East Durham College is committed to utilisation of a variety of technology solutions to improve efficiency and minimise costs. The technology deployed must be able to meet the information flow between the organisation and its geographically dispersed operations.

Project Deliverables

A managed VoIP telephony service with an agreed number of handsets

Single provider for all services/equipment

Single monthly bill and relevant monitoring, management and reporting

Migration of service from existing supplier (if required) including the management of any third parties required to deliver the service

Full installation and transitions services

Choice of devices, value for money solutions

Support and maintenance Services

Existing Telephone System Contract

The existing telephone contract is due for renewal We currently have 2 Mitel telephone systems, one located at our main campus in Peterlee that is also used at our secondary Peterlee campus and one at our Houghall Campus in Durham. We have around 420 lines split between 3 campuses. Each site is linked via a leased line which provides voice and data separate to this contract. We also have several satellite sites that are currently not connected in any way to the main campus.

The sites on which the telephone systems are hosted currently have ISDN for outside lines. Each site in turn is linked internally with a leased line one of 100mb capacity and the other of 1gb capacity.

East Durham College requires a modern cloud based telephone system that workers can use both on and off site either by an app on a mobile device or via a software phone.

The college requires 450 handsets with the option of extending to 500 at a later date. We also require a block of 100 additional numbers from commencement of contract. In addition, several satellite sites require handsets/softphones with no more than 30 users. A call package is required for each user also.

Tenderers should be able to provide a dedicated point of contact or account manager who can deal with faults, queries, upgrades, support etc

Those quoting, or their providers, should be prepared to allow an acceptable test period of 2 weeks during which the service will be confirmed satisfactory.

Should the service or coverage fail to be satisfactory East Durham College shall have the right to cease the agreement forthwith at no cost or detriment to the College.

Tenders and all associated documentation must be emailed to joanne.wilson@eastdurham.ac.uk

"Tender for Telephone System" MUST be stated in subject box.