Provision of a fully managed Microsoft Teams Direct Routing telephony service for National Energy System Operator (NESO), including solution design, deployment, migration, hosted session border controllers (SBCs), site survivability via SBAs, PSTN connectivity, analogue gateway replacement, IP handsets, monitoring, incident management, service desk, configuration and asset management, governance reporting, security and data‑protection compliance, and full exit support. The Supplier delivers end‑to‑end transition, operational service management and ongoing support for the telephony estate for the duration of the contract.
This award stage contract from NATIONAL ENERGY SYSTEM OPERATOR LIMITED was published in 2026. The Telephony Services contract.
This UK government contract opportunity is part of the public procurement process, openly available via Find a Tender.
Provision of a fully managed Microsoft Teams Direct Routing telephony service for National Energy System Operator (NESO), including solution design, deployment, migration, hosted session border controllers (SBCs), site survivability via SBAs, PSTN connectivity, analogue gateway replacement, IP handsets, monitoring, incident management, service desk, configuration and asset management, governance reporting, security and data‑protection compliance, and full exit support. The Supplier delivers end‑to‑end transition, operational service management and ongoing support for the telephony estate for the duration of the contract.
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Tender opportunity made public on Find a Tender
This is a public procurement by NATIONAL ENERGY SYSTEM OPERATOR LIMITED. All UK government contracts are publicly accessible for transparency.
This NATIONAL ENERGY SYSTEM OPERATOR LIMITED contract has been awarded. Review for market intelligence.
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