RFP QuestBeta
OpenStage · planning

NHS CHESHIRE AND MERSEYSIDE INTEGRATED CARE BOARD

The Provision of a Mental Health Crisis Text Support Service on behalf of NHS Cheshire and Merseyside Integrated Care Board

HealthcareCPV 85100000
Value£900k
Deadline
Published10 Aug 2026
RegionNationwide
Who to contact
Emily McShane-Riding
emily.mcshaneriding1@nhs.net

The procurement contact named on the official notice.

Contract value in context
£900ktotal contract value
median £380k
this tender£0£16.5m

This sits in the upper-middle of the Health & Social Care band — a substantial contract for the sector. Based on 32,734 valued Health & Social Care tenders in our corpus.

When this comes round again

NHS CHESHIRE AND MERSEYSIDE INTEGRATED CARE BOARD publishes Health & Social Care work continuously — 326 notices, roughly one every 1 day. This is a stream to watch, not a cycle to wait for.

60% of NHS CHESHIRE AND MERSEYSIDE INTEGRATED CARE BOARD’s awards go to a supplier it has used before.

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The brief

NHS Cheshire and Merseyside is seeking to engage with the market regarding the provision of an all-age, 24-hour, 7 days a week/ 365 days a year Mental Health Crisis Text Service across Cheshire and Merseyside.

The service will provide immediate, accessible and inclusive text-based support for individuals experiencing a mental health crisis and will operate 24 hours a day, 365 days a year.

The service is intended to be fully integrated with NHS 111 (Mental Health Option) and local crisis response pathways, ensuring seamless access to urgent mental health support and onward referral where required.

The service has been developed in line with NHS England guidance on urgent and emergency mental health care and supports the objectives of the NHS Long Term Plan, the Urgent and Emergency Care Recovery Plan, and national suicide prevention priorities.

It aims to improve access to crisis support for people who may experience barriers to traditional services, including those affected by stigma, communication difficulties, disability, sensory needs, or geographical isolation across the region's diverse urban and rural communities.

This notice is intended to inform the market of the Authority's future procurement intentions and support engagement with potential providers.

The term of the contract is 2 years plus a potential 1 year extension.

The total contract value over the 2 years plus the potential 1 year extension will be a maximum total contract value calculated as £900,000

Requirements

What the notice asks for

01

The service will provide immediate, accessible

The service will provide immediate, accessible and inclusive text-based support for individuals experiencing a mental health crisis and will operate 24 hours a day, 365 days a year.

02

The service is intended to be fully

The service is intended to be fully integrated with NHS 111 (Mental Health Option) and local crisis response pathways, ensuring seamless access to urgent mental health support and onward referral where required.

03

It aims to improve access to crisis

It aims to improve access to crisis support for people who may experience barriers to traditional services, including those affected by stigma, communication difficulties, disability, sensory needs, or geographical isolation across the region's diverse urban and rural communities.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

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Source & provenance
OCID
ocds-h6vhtk-06df9f
Stage
planning · Planning
Source
Find a Tender
Buyer ref
075524-2026
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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