UT2715 - Water Contract

Wiltshire Council are approaching the market for a water, wastewater and ancillary services contract to commence June 2027.This engagement seeks to learn from contracts undertaken since 2019 for this service, which have been through existing public sector frameworks, and to better understand if a direct to retailer service would be cost effective and beneficial to the council.

The contract is required to ensure the provision of water as well as wastewater including, but not limited to, sewerage, roads and property drainage and trade effluent services, in accordance with relevant standards and legislation.

Specifically, the service requirements include accuracy of monthly consolidated electronic invoices, and an ability for invoices to be uploaded to SystemsLink (database) and Concerto (payment system) for management and bill payment. Examples of previous history with clients to demonstrate this would be favourable as would experience managing a large multi-site portfolio.

Expectations include provision of account management or an account team, query management, customer services and general administrative services.