Contracts Finder · Historical

Contact Centre Services

Historical · ContractNo open deadline

Historical: no longer open for bids.

Read the official notice on Contracts Finder

01/ The notice

Key facts

Value: £90,600,000Estimated value stated in the notice
Deadline (UK time): Fri 6 Feb 2015A deadline does not apply to this historical notice. The source records Fri 6 Feb 2015, which is not an open deadline.
Published: 2 Feb 2016
Region: Any region

02/ The brief

What the notice says

Not fully read: this is the notice text; attached documents are not read.

This contract will provide an IP Contact Centre platform that supports multi-media, multi-channel and multi-skilled citizen/ user/ customer interaction with a current call centre capability for around 25,000 agents and the potential for this to rise to 40,000 or more over the lifetime of the contract.

03/ Classification

CPV codes

Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.

72000000
72700000 72500000

04/ History

Releases of this notice

One release held, oldest first. Dates are UK time.

2 Feb 2016
Contract notice
Contract notice published 2 February 2016.
Release ec58d876-3b02-4236-a0bf-e0d203a961a7
View this release on Contracts Finder (opens in a new tab)

05/ Limits

What the source does not tell us

Only one release is held, so there is no change history.

06/ Questions

About this notice

DEPARTMENT FOR WORK AND PENSIONS published this notice.

Estimated value stated in the notice: £90,600,000.

07/ Tender hubs

More contact centre services tenders like this

This notice is closed and kept here as a record. These pages list the live notices in the same subject, buyer or place. Chosen by a fixed rule on the notice’s title, buyer and region.

Open now in Contact centre services tenders

Provision of out of hours customer call centre services.Connexus Homes Limited · Published 12 Oct 2026Connexus is undertaking this tender exercise to secure a high quality, reliable and customer focused out of hours emergency repairs call handling service for its customers. The service is required to ensure that customers can access timely support outside of Connexus’ normal working hours, includingValue not stated in sourceCloses Fri 6 Nov 2026, 12:00 GMT

08/ Related

Where to go next

These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.

Reference: ec58d876-3b02-4236-a0bf-e0d203a961a7
Source: Contracts Finder
Stage: contract · Contract
Last verified: Tue 7 Apr 2026, 12:14 BST
Read at: Fri 23 Oct 2026, 08:14 BST

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