Contracts Finder · Historical

Companies House : Department for Business Energy & Industrial Strategy

Companies House Contact Centre

Historical · ContractNo open deadline

Historical: no longer open for bids.

Read the official notice on Contracts Finder

01/ The notice

Key facts

Value: £6,900,000Estimated value stated in the notice
Deadline (UK time): Wed 6 Mar 2019A deadline does not apply to this historical notice. The source records Wed 6 Mar 2019, which is not an open deadline.
Published: 28 Jun 2019
Region: Wales

02/ The brief

What the notice says

Not fully read: this is the notice text; attached documents are not read.

Please note that this transparency notice is for information purposes only.

5.1 The list of 'in scope' products and services the Supplier shall provide are as follows:

5.1.1 Inbound contact (including the ability to manage all interactions through the medium of Welsh at all times);

5.1.2 Staff recruitment, training (supplemented by specific training by the Customer as required) and quality assurance, which will be audited quarterly;

5.1.3 Reporting and analytics;

5.1.4 Telephony Platform (Cloud Based);

5.1.5 Computer Telephony Interface (CTI) and Automatic Call Distributor (ACD) solution;

5.1.6 Voice Circuits (SIP Channels);

5.1.7 Email Handling System

5.1.8 Other supporting infrastructure for operation of Contact Centre;

5.1.9 Recommendations for transitioning to digital channels, predicated on key drivers in; and

5.1.10 Periodic ad-hoc requests.

03/ Classification

CPV codes

Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.

79000000 79500000 79510000
79512000

04/ History

Releases of this notice

One release held, oldest first. Dates are UK time.

28 Jun 2019
Contract notice
Contract notice published 28 June 2019.
Release f77064b9-d6d9-434c-8e90-e62d3e4ce288
View this release on Contracts Finder (opens in a new tab)

05/ Limits

What the source does not tell us

Only one release is held, so there is no change history.

06/ Questions

About this notice

Companies House : Department for Business Energy & Industrial Strategy published this notice.

Estimated value stated in the notice: £6,900,000.

07/ Tender hubs

More contact centre services tenders like this

This notice is closed and kept here as a record. These pages list the live notices in the same subject, buyer or place. Chosen by a fixed rule on the notice’s title, buyer and region.

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08/ Related

Where to go next

These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.

Reference: f77064b9-d6d9-434c-8e90-e62d3e4ce288
Source: Contracts Finder
Stage: contract · Contract
Last verified: Sat 11 Apr 2026, 17:11 BST
Read at: Fri 23 Oct 2026, 14:33 BST

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