Find a Tender · Historical

Contact Centre Services

Historical · AwardedNo open deadline

Historical: no longer open for bids.

Read the official notice on Find a Tender

01/ The notice

Key facts

Value: Not statedValue not stated in source
Deadline (UK time): No open deadlineA deadline does not apply to this historical notice.
Published: 13 Jul 2021
Region: Not stated

02/ The brief

What the notice says

Not fully read: this is the notice text; attached documents are not read.

A Contact Centre Service provider is required to support the University's call centre operation for the University Clearing process from the 1st July 2021 to 31st August.

The university cannot resource the prolonged call centre support that is needed this year, due to the increased uncertainty within the applicant community caused by the Covid-19 impacts on study and examinations.

During this period it is anticipated that 20 call handlers will be required, rising to 300 during the 10th to 12th August 2021.

Call handlers are required to support on three types of line: Clearing Hotline; Confirmation Hotline; Medicine & Health Sciences Hotline.

03/ Classification

CPV codes

Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.

79512000

04/ History

Releases of this notice

One release held, oldest first. Dates are UK time.

13 Jul 2021
Award notice
Award notice published 13 July 2021.
Release 016310-2021
View this release on Find a Tender (opens in a new tab)

05/ Limits

What the source does not tell us

The source does not state a usable value.
Only one release is held, so there is no change history.

06/ Questions

About this notice

UNIVERSITY OF NOTTINGHAM (THE) published this notice.

Value not stated in source.

07/ Tender hubs

More contact centre services tenders like this

This notice is closed and kept here as a record. These pages list the live notices in the same subject, buyer or place. Chosen by a fixed rule on the notice’s title, buyer and region.

Open now in Contact centre services tenders

Provision of out of hours customer call centre services.Connexus Homes Limited · Published 12 Oct 2026Connexus is undertaking this tender exercise to secure a high quality, reliable and customer focused out of hours emergency repairs call handling service for its customers. The service is required to ensure that customers can access timely support outside of Connexus’ normal working hours, includingValue not stated in sourceCloses Fri 6 Nov 2026, 12:00 GMT

08/ Related

Where to go next

These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.

Reference: ocds-h6vhtk-02b2df
Source: Find a Tender
Stage: award · Awarded
Last verified: Sun 5 Apr 2026, 14:29 BST
Read at: Fri 23 Oct 2026, 13:50 BST

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