Contracts Finder · Historical

Contract award for the Provision of a Customer Service Centre Service for Hertfordshire County Council

Historical · ContractNo open deadline

Historical: no longer open for bids.

Read the official notice on Contracts Finder

01/ The notice

Key facts

Value: £17,826,556Estimated value stated in the notice
Deadline (UK time): Mon 14 Aug 2023, 12:00 BSTA deadline does not apply to this historical notice. The source records Mon 14 Aug 2023, 12:00 BST, which is not an open deadline.
Published: 27 Oct 2023
Region: East of England

02/ The brief

What the notice says

Not fully read: this is the notice text; attached documents are not read.

Awarded Contract - the contract has been awarded to Serco Limited

Hertfordshire County Council has awarded a contract using CCS Framework RM6181 for the Provision of Outsourced Contact Centre and Business Services, Lot 1 Contact Centres.

The initial call-off period will be for 4 years with the option to extend for two periods of up to 12 months each.

The contract value range stated above in Section 1 allows for the two x 12 month extension periods.

03/ Classification

CPV codes

Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.

79512000
79000000 79500000 79510000

04/ History

Releases of this notice

One release held, oldest first. Dates are UK time.

27 Oct 2023
Contract notice
Contract notice published 27 October 2023.
Release db6fc5e0-5c02-4f3a-a27e-fc8da2ed8b0b
View this release on Contracts Finder (opens in a new tab)

05/ Limits

What the source does not tell us

Only one release is held, so there is no change history.

06/ Questions

About this notice

Hertfordshire County Council published this notice.

Estimated value stated in the notice: £17,826,556.

07/ Tender hubs

More East of England council tenders like this

This notice is closed and kept here as a record. These pages list the live notices in the same subject, buyer or place. Chosen by a fixed rule on the notice’s title, buyer and region.

Open now in East of England council tenders

Supply & Delivery of various City & Guilds Training Courses & CertificationBedford Borough Council · East of England · Published 13 Oct 2026Invitation to Tender for Supply & Delivery of various City & Guilds Training Courses & Certification. Apply via the in-tend procurement portal: https://supplier.in-tend.co.uk/bedford/home£11,500Estimated value stated in the noticeCloses Mon 23 Nov 2026, 12:00 GMT

08/ Related

Where to go next

These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.

Reference: db6fc5e0-5c02-4f3a-a27e-fc8da2ed8b0b
Source: Contracts Finder
Stage: contract · Contract
Last verified: Fri 10 Apr 2026, 20:32 BST
Read at: Fri 23 Oct 2026, 13:24 BST

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