Contracts Finder · Historical
Customer Performance Measurement Framework
Historical: no longer open for bids.
01/ The notice
Key facts
- Value
- £140,000Estimated value stated in the notice
- Deadline (UK time)
- Wed 1 Nov 2023, 12:00 GMTA deadline does not apply to this historical notice. The source records Wed 1 Nov 2023, 12:00 GMT, which is not an open deadline.
- Published
- 20 Nov 2023
- Region
- Any region
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
Customer Performance Measurement Framework - procure consultancy support to help develop a customer performance measurement framework to drive customer centric improvements and further embed the connection of our people to the contribution they make to improving customer satisfaction. This will support improvement in our 'meeting the needs of all users' KPI as measured by the Transport Focus Strategic Roads User Survey (SRUS).
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 73000000
- 73300000
04/ History
Releases of this notice
One release held, oldest first. Dates are UK time.
- 20 Nov 2023Contract notice
Contract notice published 20 November 2023.
Release e1b14268-e0ac-4e07-bcef-9fba4e04b1e9
View this release on Contracts Finder (opens in a new tab)
05/ Limits
What the source does not tell us
- Only one release is held, so there is no change history.
06/ Questions
About this notice
07/ Tender hubs
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08/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- e1b14268-e0ac-4e07-bcef-9fba4e04b1e9
- Source
- Contracts Finder
- Stage
- contract · Contract
- Framework
- Yes, as recorded by the source
- Last verified
- Fri 10 Apr 2026, 21:22 BST
- Read at
- Fri 23 Oct 2026, 16:19 BST
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