Contracts Finder · Historical
Customer Research Partner
Historical: no longer open for bids.
01/ The notice
Key facts
- Value
- Not statedValue not stated in source
- Deadline (UK time)
- Wed 15 Mar 2023, 12:00 GMTA deadline does not apply to this historical notice. The source records Wed 15 Mar 2023, 12:00 GMT, which is not an open deadline.
- Published
- 13 Feb 2023
- Region
- North West
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
The role of a Research Partner has been established to externally and independently collate and analyse our customers' views, attitudes, aspirations and opinions through a mechanism they can trust to be anonymous. It also provides the appropriate resource to support the work of the BI&I Team.
The work commissioned to the successful partner will complement the broader work of the team and Riverside as a whole, and will therefore require a strategic partnership between the two organisations. It will be essential that the Research Partner can show support for the values of the organisation and the standards that Riverside staff subscribe to, particularly when interacting with our customers, in addition to an understanding of the operations of the business.
The scope of the contract will consist of a number of confirmed deliverables alongside the need to be able to deliver bespoke work, often at short notice in response to organisational development and changes, or changes in the broader operating context. The surveys within the scope of the contract are:
- Customer Experience perception survey
- Repairs transactional survey
- Planned & cyclical maintenance transactional survey
- Building Safety transactional survey
- New Build survey
- New Sales & Re-Sales survey
- Private Finance Initiatives (PFI) perception surveys (Sandwell and Derby)
Full details of the requirements can be found within Document B.
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 79000000 79300000 79340000 79342000
- 79342311
04/ History
Releases of this notice
One release held, oldest first. Dates are UK time.
- 13 Feb 2023Contract notice
Contract notice published 13 February 2023.
Release 9e22fd89-f5e0-48ab-b88e-c32e1978cd5e
View this release on Contracts Finder (opens in a new tab)
05/ Limits
What the source does not tell us
- The source does not state a usable value.
- Only one release is held, so there is no change history.
06/ Questions
About this notice
07/ Tender hubs
More North West tenders like this
This notice is closed and kept here as a record. These pages list the live notices in the same subject, buyer or place. Chosen by a fixed rule on the notice’s title, buyer and region.
08/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- 9e22fd89-f5e0-48ab-b88e-c32e1978cd5e
- Source
- Contracts Finder
- Stage
- contract · Contract
- Last verified
- Fri 10 Apr 2026, 11:59 BST
- Read at
- Fri 23 Oct 2026, 18:24 BST
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Built on published notices from Find a Tender and Contracts Finder.