RFP QuestBeta
Awarded · ResultStage · contract

Crown Commercial Service

Debt Resolution Services - Lot 1 extension

Software & IT SystemsCPV 48440000 66170000 71621000 72000000 73000000 75000000 79100000 79200000 79311400 79313000 79330000 79342400 79342410 79400000 79500000 79620000 79700000 79940000 79994000
Value£645.0m
Awarded31 Aug 2021
Published22 Dec 2025
RegionLondon
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£645.0mtotal contract value
median £91k
this tender£0£696.6m

This is a large award for Software & IT Systems — above three-quarters of comparable contracts. Based on 30,286 valued Software & IT Systems tenders in our corpus.

The brief

Crown Commercial Service has put in place an agreement for the provision of Debt Resolution Services for use by all UK public sector bodies.

Debt Resolution Services (DRS) is a Multi-Lot Framework Agreement available for use by UK public sector bodies and future successor organisations which includes Central Government Departments and their arm's length bodies and agencies, the wider public sector and third sector including, but not limited to, local government, health, education, police, fire and rescue, housing associations and charities.

This Framework Agreement replaces the Debt Management Integrator RM6180 Framework which has now expired and the Debt Management Services RM6208 framework which will expire on 03/06/2022.

It is for delivery primarily within the United Kingdom, with some limited requirements overseas.

The key core services include: • debt prevention services, • managed debt collection services (managing multiple collection agencies), • debt collection agency services (including International Collections), • enforcement/warrant recovery services, • debt analytics (including open-banking and complimentary data and analytics), • data aggregation and analysis services, • debt analytics/solutions software and integration, • spend recovery analysis, • debt business process outsourcing, • fraud and error prevention and analysis, • debt advice and guidance services.

Requirements

What the notice asks for

01

This Framework Agreement replaces the Debt Management

This Framework Agreement replaces the Debt Management Integrator RM6180 Framework which has now expired and the Debt Management Services RM6208 framework which will expire on 03/06/2022.

02

Debt analytics/solutions software and integration

debt analytics/solutions software and integration,.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

The gates

What this notice demands of you

2 named, none in explicit obligation language. Each one is quoted from the notice.

Crown Commercial Service frameworkFrameworks & routes to market
Crown Commercial Service has put in place an agreement for the provision of Debt Resolution Services for use by all UK public sector bodies.
Framework agreement (any)Frameworks & routes to market
Debt Resolution Services (DRS) is a Multi-Lot Framework Agreement available for use by UK public sector bodies and future successor organisations which includes Central Government Departments and their arm's length bodies and agencies, the wider public sector and third sector including, but not limited to, local govern…

Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.

Buyer intelligence

Make the case to bid

Reveal who to approach at Crown Commercial Service, and generate a go-to-market strategy from their news, accounts and people.

Sign up free to unlock buyer intelligence

Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.

Source & provenance
OCID
1edfcc18-7fca-4235-8476-6947ee351bad
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
rm6226.
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

Who wins this kind of work

The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.

Top suppliers & buyers in Software & IT Systems

This view needs WebGL, which this browser has turned off.

Crown Commercial Service’s tender network

This view needs WebGL, which this browser has turned off.
Also open now

Similar open tenders

Provide and Support a Next-Generation Employment Services Platform

Ingeus

Closes 24 Sept 2026Software & IT Systems
Value not publishedValue

Dynamic Purchasing System (DPS) for Website Design and Build Services

Leicester City Council

Closes 8 Oct 2027Software & IT Systems
Value not publishedValue