Housing Stock Reactive, Cyclical and Planned Repairs and Maintenance

North Kesteven District Council (NKDC) is Redesigning its Repairs Services for the future. One of the main ways we hope to deliver our ambitions is through a new partnership repairs contract that will deliver a range of core and additional workstreams through an intelligence led, customer focussed approach.\r

NKDC provides local government services to the large rural district of North Kesteven, which covers approximately 92,000 hectares (356 square miles), has over 100 distinctive rural villages and is centrally located within the county of Lincolnshire. It is rural in nature, but with Lincoln City immediately to the north, Nottingham 40 miles to the west and Peterborough 40 miles to the south. The district is served by the main north/south A15 linking Peterborough and Lincoln and is located to the east of the A1.\r

The Council currently owns around 3,900 homes across the district as well as managing a further c. 50 leasehold properties. The Council also owns a new build development company called Lafford Homes which now has over 150 market rental properties and significant growth ambitions.\r

The Requirement\r

The requirement is split into 'Core' services and 'Additional Options' Providers will be required to deliver the following 'Core' Works and Associated Services\r

• Call handling and repairs reporting, to include weekday 'core times' and an emergency out of hours service, excluding heating.\r

• Responsive repairs, excluding heating, (emergency, urgent, routine and out of hours) to residential properties and internal and external communal areas of blocks, as well as repairs to garages and corporate buildings, including keeping and maintenance of repair records and the making, keeping and communication of repair appointments.\r

• Works to standard void properties, including decorating, in preparing them for re-letting\r

• Repairs, major repairs (including whole house), clearing, cleaning, garden works and upgrades to void properties.\r

• Planned responsive repairs, including electrical inspection remedial works and decorating scheme to tenanted properties\r

• Works arising from regulatory compliance activities (e.g., FRAs, water hygiene, asbestos)\r

• Disabled Adaptations to Council properties.\r

• Cyclical redecorations and pre-paint repairs in accordance with an agreed annual programme.\r

Throughout the duration of the contract the Council may introduce the following 'Additional Options'\r

• Kitchen replacements\r

• Bathroom replacements/upgrades and wet room installations\r

• Installation and replacement of renewable technologies\r

• External doors renewals\r

• Window renewals\r

• Fencing installation or replacements\r

• Full or partial electrical rewires\r

• Roofing and/or Chimney works\r

• External render works with scaffolding \r

• External builder's work\r

• Communal area refurbishment and whole property modernisations \r

• Sewage Treatment Plant Maintenance\r

• Installation of energy efficiency measures and/or building component additions/replacements