RFP QuestBeta
OpenStage · planning

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Patient experience platform

Business ServicesCPV 79311300
ValueValue not published
Deadline
Published3 Jul 2026
RegionNationwide
Who to contact
Sian Summers
sian.summers1@nhs.net

The procurement contact named on the official notice.

When this comes round again

Hampshire and Isle of Wight Healthcare NHS Foundation Trust has published 11 notices across all categories.

Which is the argument for getting on the list rather than winning this one. The incumbent is rarely the last winner — it is the roster. See the retention odds by category →


You'll hear when Hampshire and Isle of Wight Healthcare NHS Foundation Trust publishes Business Services work again. One email per notice, unsubscribe in one click. We don’t use your address for anything else.

Match for your company
Sign up free to see how well this tender matches your company — the score, the signals that align, and where the gaps are.
The brief

The Trust currently utilises an online patient experience platform, which is due for renewal in December 2026.

As part of our procurement planning and market assessment activities, we are undertaking preliminary market engagement to gain a better understanding of the solutions, innovations, and service models currently available within the marketplace.

We are therefore inviting suppliers with a proven track record of successfully delivering managed patient experience and feedback service to NHS Community and Mental Health Trusts (including the Friends and Families Test) to participate in pre-tender discussions.

The Trust is only interested in market engagement with suppliers who have extensive NHS experience in managing patient engagement on behalf of large NHS Trusts, who can evidence implementations within the last 3 years, and integrations with Rio and or SystemOne, DSPT standards, ISO27001 and Cyber essentials plus.

The purpose of these discussions is to help inform the Trust's future requirements, understand current market capabilities, and explore potential approaches to service delivery ahead of any formal procurement exercise.

A limited number of Supplier engagement meetings will be conducted online via Microsoft Teams on 15 July 2026.

Participation in these discussions is voluntary and will not form part of any formal evaluation process or provide any advantage in any subsequent procurement exercise.

Information gathered during the engagement process will be used solely to support the Trust's understanding of the market and the development of any future procurement strategy.

Interested suppliers are invited to express their interest in participating and provide a brief overview of their experience delivering similar solutions within NHS Community and Mental Health Trust environments.

Requirements

What the notice asks for

01

The Trust is only interested in market

The Trust is only interested in market engagement with suppliers who have extensive NHS experience in managing patient engagement on behalf of large NHS Trusts, who can evidence implementations within the last 3 years, and integrations with Rio and or SystemOne, DSPT standards, ISO27001 and Cyber essentials plus.

02

Participation in these discussions is voluntary

Participation in these discussions is voluntary and will not form part of any formal evaluation process or provide any advantage in any subsequent procurement exercise.

03

Information gathered during the engagement process

Information gathered during the engagement process will be used solely to support the Trust's understanding of the market and the development of any future procurement strategy.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

The gates

What this notice demands of you

4 named, none in explicit obligation language. Each one is quoted from the notice.

Cyber EssentialsCertification & assessment schemes
The Trust is only interested in market engagement with suppliers who have extensive NHS experience in managing patient engagement on behalf of large NHS Trusts, who can evidence implementations within the last 3 years, and integrations with Rio and or SystemOne, DSPT standards, ISO27001 and Cyber essentials plus.
Cyber Essentials PlusCertification & assessment schemes
The Trust is only interested in market engagement with suppliers who have extensive NHS experience in managing patient engagement on behalf of large NHS Trusts, who can evidence implementations within the last 3 years, and integrations with Rio and or SystemOne, DSPT standards, ISO27001 and Cyber essentials plus.
ISO 27001 (information security)Standards you certify to
The Trust is only interested in market engagement with suppliers who have extensive NHS experience in managing patient engagement on behalf of large NHS Trusts, who can evidence implementations within the last 3 years, and integrations with Rio and or SystemOne, DSPT standards, ISO27001 and Cyber essentials plus.
NHS Data Security & Protection ToolkitCertification & assessment schemes
The Trust is only interested in market engagement with suppliers who have extensive NHS experience in managing patient engagement on behalf of large NHS Trusts, who can evidence implementations within the last 3 years, and integrations with Rio and or SystemOne, DSPT standards, ISO27001 and Cyber essentials plus.

Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.

What this bid requires

Skills, tools & certifications

Detected from the notice — the capabilities and credentials this bid calls for. Click one to see who wins that work.

Buyer intelligence

Make the case to bid

Reveal who to approach at Hampshire and Isle of Wight Healthcare NHS Foundation Trust, and generate a go-to-market strategy from their news, accounts and people.

Sign up free to unlock buyer intelligence

Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.

Deep dive · beta

The full intelligence dossier

Our agent reads Hampshire and Isle of Wight Healthcare NHS Foundation Trust’s accounts, hunts live signals, finds the people who decide — and hands you a bid strategy plus a go-to-market influence plan, including what your team should post this week. You approve every paid step.

Sign up free to run a deep dive

Five included while we’re in beta, and the agent asks before it spends on any paid step.

Source & provenance
OCID
ocds-h6vhtk-06c306
Stage
planning · Planning
Source
Find a Tender
Buyer ref
062602-2026
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

Who wins this kind of work

The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.

Top suppliers & buyers in Business Services

This view needs WebGL, which this browser has turned off.

Hampshire and Isle of Wight Healthcare NHS Foundation Trust’s tender network

This view needs WebGL, which this browser has turned off.
Also open now

Similar open tenders

Port of Dover - Customer Experience Consultant Framework

Dover Harbour Board

Closes 17 Sept 2026Business Services
Value not publishedValue