Provision of Change Consultancy Services for Redundancy Payment Service

Change Consultancy Services Outcomes provided by REDACTED

This work package is to provide Change Consultancy Services outcomes for BSD working with key stakeholders to document high level requirements and to deliver the outcomes shown in the table below:

Number Outcome / Deliver-able Description Acceptance Criteria

1 Redundancy Payment Service - Managed service provider CMS backlog Work with operational ser-vice team, RPS, NTT & OSM to identify the solu-tions required to amend rel-evant systems & process-es.

Create a backlog roadmap for the identified requirements (User Stories inclusive of impact and benefits) Produce plans for the solution(s) and implementation inclusive of internal and external deliverables (Applications Services & 3rd party providers). To be agreed by Operational Service Manager, or other nominated official

2 Redundancy Payment Service - OSM CMS backlog Work with operational ser-vice team, RPS, & OSM to identify the solutions re-quired to amend relevant systems & processes.

Create a backlog roadmap for the identified requirements (User Stories inclusive of impact and benefits) Produce plans for the solution(s) and implementation inclusive of internal and external deliverables (Applications Services & 3rd party providers). To be agreed by Operational Service Manager, or other nominated official

3 Compliance With HMRC "Other Payer" Status Work with project manager to produce plan and requirements for a historic case review To be agreed by Operational Service Manager, or other nominated official

4 Compliance With HMRC "Other Payer" Status Work with operational ser-vice team, RPS, DTS, EAS and BA to identify the re-quirements to amend the relevant systems & pro-cesses. To be agreed by Operational Service Manager, or other nominated official

5 Compliance With HMRC "Other Payer" Status Work with operational service team, RPS, DTS, EAS and BA to identify the solutions required to amend the relevant systems & processes. To be agreed by Operational Service Manager, or other nominated official

6 Compliance With HMRC "Other Payer" Status Create a full set of As Is Claimant User journey's applying the INSS's interpretation of HMRC's guidance to them for HMRC to review To be agreed by Operational Service Manager, or other nominated official

7 Compliance With HMRC "Other Payer" Status Gather requirements to further information from claimants and Insolvency Practitioners and work with NTT, OSM & DTS to amend the Digital Front end systems and CMS. To be agreed by Operational Service Manager, or other nominated official

8 Reporting Assist the project manager to provide regular progress reports to senior stakeholders (project board).

Update project documentation as per the Change Gateway process:

- People Impact Assessments

- Commercial considerations

- Analysis & performance considerations To be agreed by Operational Service Manager, or other nominated official