Contracts Finder · Historical
Provision of Customer Experience Survey 2022/25
Historical: no longer open for bids.
01/ The notice
Key facts
- Value
- £1,166,540Estimated value stated in the notice
- Deadline (UK time)
- Mon 28 Feb 2022, 10:00 GMTA deadline does not apply to this historical notice. The source records Mon 28 Feb 2022, 10:00 GMT, which is not an open deadline.
- Published
- 19 May 2022
- Region
- North East, North West, Yorkshire and The Humber, East Midlands, West Midlands, East of England, London, South East, South West, Scotland, Wales, Northern Ireland
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
The Department for Work and Pensions (DWP), henceforth to be referred to as the "Authority", seeks proposals from suitably qualified and experienced organisations to deliver its Customer Experience Survey: a push-to-web survey of up to 20 minutes in length, interviewing up to 10,500 customers per year (equivalent to around 2,600 interviews per quarter).
The high-level objective of the Customer Experience Survey is to monitor customer experience for the department. The survey also provides:
• an important timeline of customer satisfaction both quarterly and annually;
• an understanding of customer experience, including what is working well from the customer's perspective;
• insight on the customer experience for different customer groups, for example those on different benefits and at different touch points;
• data on the profile of customers including ethnicity, accessibility needs and disability.
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 79000000 79300000 79340000 79342000
- 79342310
04/ History
Releases of this notice
One release held, oldest first. Dates are UK time.
- 19 May 2022Contract notice
Contract notice published 19 May 2022.
Release 0d3bb74a-a75f-4630-ab00-6c1dc6526a46
View this release on Contracts Finder (opens in a new tab)
05/ Limits
What the source does not tell us
- Only one release is held, so there is no change history.
06/ Questions
About this notice
07/ Tender hubs
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08/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- 0d3bb74a-a75f-4630-ab00-6c1dc6526a46
- Source
- Contracts Finder
- Stage
- contract · Contract
- Last verified
- Thu 9 Apr 2026, 18:16 BST
- Read at
- Fri 23 Oct 2026, 17:20 BST
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