Provision of Dynamics Engineering Service

DVLA requires a supplier to provide a flexible delivery of highly skilled software development resources to continue the design, development, and support of new caseworks solutions, integrated with our development teams and able to solve complex problems, via a call off agreement to:

Advise on best practice implementation

Configure and implement Dynamics 365 Customer Service and Power Platform in line with the minimum organisational requirements for our remaining Casework services

Advise on Continuous improvement and support enhancements to our current implementation

Build integration APIs and new customer facing UIs on the DVLAs cloud platform using the DVLAs approved technology stacks

Integrate with existing legacy systems

Support DVLA’s digital strategy of creating online services to improve overall customer service.

As an indicative guide, DVLA expects delivery activity may typically require around 20 - 30 supplier resources at any one time, with the ability to scale up or down depending on demand, delivery phase and the number of active Statements of Work.

This is not a guaranteed level of demand and any resources required will be confirmed through individual Statements of Work.

Capability provided under Statement of Works (SOWs) will need to work closely with and take direction from DVLA product teams.