Find a Tender · Historical
SWAN HOUSING ASSOCIATION LIMITED
Swan Housing Customer Segmentation and Journey Mapping 2021
Historical: no longer open for bids.
01/ The notice
Key facts
- Value
- Not statedValue not stated in source
- Deadline (UK time)
- No open deadlineA deadline does not apply to this historical notice.
- Published
- 16 Aug 2021
- Region
- Not stated
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
We are seeking an external partner who can help us with the first phase of our development, to enable us to better understand who our customers are and how they interact with us currently. Only by speaking with our customers and our people can we start to understand how we can better deliver our services. We are looking for a consultant that has the vision and skills to help create customer personas through segmentation and then map a select number of customer journeys. When we refer to our customer this encompasses not just our general needs residents but our supported housing residents, care and support customers, private sector renters, leaseholders, keyworkers and sales customers.
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 79342310
04/ History
Releases of this notice
One release held, oldest first. Dates are UK time.
- 16 Aug 2021Award notice
Award notice published 16 August 2021.
Release 020005-2021
View this release on Find a Tender (opens in a new tab)
05/ Limits
What the source does not tell us
- The source does not state a usable value.
- Only one release is held, so there is no change history.
06/ Questions
About this notice
07/ Tender hubs
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08/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- ocds-h6vhtk-02d593
- Source
- Find a Tender
- Stage
- award · Awarded
- Framework
- Yes, as recorded by the source
- Last verified
- Sun 5 Apr 2026, 14:56 BST
- Read at
- Sat 24 Oct 2026, 08:21 BST
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