TFW - Provision of Rail Major Incident Command Training and Exercising

Transport for Wales (TfW), (the Contracting Authority) is carrying out a procurement advertised in the Find a Tender Service (FTS), via Sell2Wales, under the Open Procedure of the Procurement Act 2023 to procure Rail Major Incident Command training and exercising under the TfW Goods and Services Terms and Conditions. The maximum permitted term of the contract is 3 years and the anticipated commencement date is October 2025.

The rail industry within the UK face a range of threats, hazards and operational challenges that have the potential to jeopardise its ability to run services, safely and securely and to uphold customer confidence.

We recognise that any disruption to the services we provide caused by a major incident, needs to be dealt with as quickly and efficiently as possible by competent incident commanders.

To ensure there is a level of consistency and excellence in rail major incident command provision in TfW. We require a training provider to work with us to develop and deliver a competency-based training programme that is aligned to the TfW Major Incident Response Plan.

The training will provide our strategic and tactical incident commanders with knowledge, skills and understanding in relation to managing a rail major incident, specifically in relation to TfW as a Train Operating Company. To achieve this, the training will need to include both theoretical learning and simulated exercising.

The training will be for 50 people, consisting of the Strategic (Directors) and Tactical (Senior Managers) that provide 24/7 incident management cover via an on-call Rota and other roles that are relevant.

Key objectives for the learning:

a. Demonstrate an understanding of rail and multi-agency command structures based on Incident Definition matrix and key roles.

b. Set and communicate strategic objectives and regularly review.

c. Utilise strategic objectives to develop a Tactical Plan.

d. Use the JESIP JDM to make and justify command decisions.

e. Utilise the TfW Major Incident Action Cards to assist in establishing command structure and supporting roles.

f. Demonstrate familiarity with the JESIP principals and requirements to resource multi-agency SCG’s and TCG’s.

g. Demonstrate awareness of Humanitarian Assistance structures and how TfW assist with the Rail Incident Care Teams.

h. Demonstrate awareness of the requirements and impacts of preserving evidence and investigations in relation to rail and the requirements of the RAIB and ORR

i. Demonstrate awareness of the need for document control and logging.

j. Familiarise delegates with the recovery process and the impacts on customers and staff.

k. Alignment with legislation, leading practice and guidelines with specific reference to guidance and other relevant documentation from the Rail Safety and Standards Board and Rail Delivery Group.

l. An understanding of working in a Multi-agency environment