Contracts Finder · Historical

Universal Credit Booking Service Contact Centre Service Contract

Historical · ContractNo open deadline

Historical: no longer open for bids.

Read the official notice on Contracts Finder

01/ The notice

Key facts

Value: Not statedValue not stated in source
Deadline (UK time): Mon 18 Jul 2016A deadline does not apply to this historical notice. The source records Mon 18 Jul 2016, which is not an open deadline.
Published: 11 Jan 2017
Region: North West

02/ The brief

What the notice says

Not fully read: this is the notice text; attached documents are not read.

To deliver the following telephony service lines:

Universal Credit Full Service from 30 January 2017 to 29 July 2018 (Handling an Inbound Call from claimants wishing to book an Initial Evidence Interview as part of their UC Claim)

Universal Credit Live Service from 01 March 2017 to 31 May 2018 (Making an Outbound Call to claimants who wish to book an Initial Work Search Interview as part of their UC Claim)

03/ Classification

CPV codes

Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.

79512000
79000000 79500000 79510000

04/ History

Releases of this notice

One release held, oldest first. Dates are UK time.

11 Jan 2017
Contract notice
Contract notice published 11 January 2017.
Release ce7ef705-c5d3-4e3e-9094-ab163e2ffd93
View this release on Contracts Finder (opens in a new tab)

05/ Limits

What the source does not tell us

The source does not state a usable value.
Only one release is held, so there is no change history.

06/ Questions

About this notice

DEPARTMENT FOR WORK AND PENSIONS published this notice.

Value not stated in source.

07/ Tender hubs

More contact centre services tenders like this

This notice is closed and kept here as a record. These pages list the live notices in the same subject, buyer or place. Chosen by a fixed rule on the notice’s title, buyer and region.

Open now in Contact centre services tenders

Provision of out of hours customer call centre services.Connexus Homes Limited · Published 12 Oct 2026Connexus is undertaking this tender exercise to secure a high quality, reliable and customer focused out of hours emergency repairs call handling service for its customers. The service is required to ensure that customers can access timely support outside of Connexus’ normal working hours, includingValue not stated in sourceCloses Fri 6 Nov 2026, 12:00 GMT

08/ Related

Where to go next

These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.

Reference: ce7ef705-c5d3-4e3e-9094-ab163e2ffd93
Source: Contracts Finder
Stage: contract · Contract
Last verified: Tue 7 Apr 2026, 15:29 BST
Read at: Fri 23 Oct 2026, 14:34 BST

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