Contracts Finder · Historical
Surrey & Borders Partnership N H S Foundation Trust
A FRAMEWORK AGREEMENT FOR THE PROVISION OF PATIENT AND NON-PATIENT MESSAGING SERVICES
Historical: no longer open for bids.
01/ The notice
Key facts
- Value
- £10,000,000Estimated value stated in the notice
- Deadline (UK time)
- Fri 16 Sep 2016A deadline does not apply to this historical notice. The source records Fri 16 Sep 2016, which is not an open deadline.
- Published
- 12 Jan 2017
- Region
- Any region
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
The aim of this project is to procure a multi-Lot, multi-supplier framework agreement to enable the provision of messaging services to support appointment reminders, Friends and Family tests and other similar requirements, using a range of communications technologies that meet the accompanying specifications and any locally-defined requirements.
In addition, the framework suppliers will be required to
- ensure continuity of supply, both in terms of volume and content;
- provide the means to support the clients in delivering and managing the service in an efficient and cost-effective manner; and
- to protect clients against price increases.
Lot Structure
Lot 1 Messaging services to mobile telephones, e.g., Short Message Services (SMS) and Multimedia Messaging Services (MMS);
Lot 2 Messaging services to computers, e.g., Electronic Mail (eMail) services;
Lot 3 Automated voice messages to a landline of mobile telephone, e.g., Interactive Voice Response (IVR);
Lot 4 Agent Calls; and
Lot 5 A multi-service Lot encompassing a combination of any of the above Lots and potentially, additional linked services, to provide an end-to-end communications service.
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 48512000 64210000 79512000
- 48000000 48500000 48510000 64000000 64200000 79000000 79500000 79510000
04/ History
Releases of this notice
One release held, oldest first. Dates are UK time.
- 12 Jan 2017Contract notice
Contract notice published 12 January 2017.
Release 3cc6c8d1-b299-4aa9-8162-f62d2ce0a01e
View this release on Contracts Finder (opens in a new tab)
05/ Limits
What the source does not tell us
- Only one release is held, so there is no change history.
06/ Questions
About this notice
07/ Tender hubs
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08/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- 3cc6c8d1-b299-4aa9-8162-f62d2ce0a01e
- Source
- Contracts Finder
- Stage
- contract · Contract
- Framework
- Yes, as recorded by the source
- Last verified
- Tue 7 Apr 2026, 15:31 BST
- Read at
- Wed 28 Oct 2026, 18:16 GMT
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