Contracts Finder · Historical
Accent Housing Digital Self Service Solution
Historical: no longer open for bids.
01/ The notice
Key facts
- Value
- £320,000Estimated value stated in the notice
- Deadline (UK time)
- Fri 8 Sep 2017A deadline does not apply to this historical notice. The source records Fri 8 Sep 2017, which is not an open deadline.
- Published
- 7 Dec 2017
- Region
- Yorkshire and The Humber
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
Digital Self-Service Solution
Project Objectives and Scope
The objectives of the project are to provide customers with a digital platform to transact with Accent and to achieve channel shift of 50% from the current customer transactions to online by 2020. Accent wish to provide their customers with a superior online customer experience from tenancy application to managing their tenant accounts.
This project will deliver a digital self-service offering which enables customers to log requests and track status, access rent statements, improve payment function online, mange repairs online and streamline the lettings process. With the addition of the ability to contact Accent via various channels including Social Media and Web Chat.
The main requirements for suppliers will be to enable an excellent online self-service customer experience on any device with robust Application Programming Interfaces to core systems. As a minimum, this contract will be to supply, install, implement, support, maintain and develop all the software and related services to provide Accent with a new digital self-service solution.
Please note that delivery of the digital self-service solution and core requirements must be completed by February 2018. Suppliers must be able to commit to this deadline as part of their tender response and to the other work streams as shown within the documentation.
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 48000000
04/ History
Releases of this notice
One release held, oldest first. Dates are UK time.
- 7 Dec 2017Contract notice
Contract notice published 7 December 2017.
Release 88dcf67b-5f91-403b-8652-3d4afb0cd599
View this release on Contracts Finder (opens in a new tab)
05/ Limits
What the source does not tell us
- Only one release is held, so there is no change history.
06/ Questions
About this notice
07/ Tender hubs
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08/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- 88dcf67b-5f91-403b-8652-3d4afb0cd599
- Source
- Contracts Finder
- Stage
- contract · Contract
- Last verified
- Tue 7 Apr 2026, 20:31 BST
- Read at
- Wed 28 Oct 2026, 23:48 GMT
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