North Hertfordshire District Council
Alarm Receiving Centre Call Handling System
£2,000,000 — stated in the notice
The procurement contact named on the official notice.
North Hertfordshire District Council uses an E-Tendering system (In-Tend). Responses to the questionnaire must be returned through the Supply Hertfordshire Portal. To access this opportunity please visit https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home You must be registered on this website to respond. If you are already registered’ you will not need to register again, simply use your existing username and password. Please note that there is a password reminder link on the homepage. Please ensure that you follow any instruction provided to you here. If you experience any technical difficulties please contact the Intend Helpdesk on 0845 557 8079 or by email support@in-tend.co.uk.
The submission route named on the official notice.
This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.
North Hertfordshire District Council has published 7 Business Services notices, about every 13 months. On that rhythm the next one is expected around September 2027.
10% of North Hertfordshire District Council’s awards go to a supplier it has used before.
Which is the argument for getting on the list rather than winning this one. The incumbent is rarely the last winner — it is the roster. See the retention odds by category →
This is the pre-qualification stage of a two stage process, for the procurement of a replacement Alarm Receiving Centre (ARC) platform supporting the Herts Careline service.
North Hertfordshire District Council (NHDC) has previously undertaken Preliminary Market Engagement to inform this procurement.
The ARC forms a critical component of the Council’s telecare infrastructure, providing 24/7 monitoring and response capability for vulnerable residents and partner organisations.
The current platform is approaching technical and contractual end of life and requires replacement with a modern, secure and resilient solution capable of supporting both legacy analogue alarm traffic and the transition to digital telecare technologies.
NHDC uses an E-Tendering system (In-Tend) for all procurement activities.
Suppliers must submit their responses via the Supply Hertfordshire Portal at: Supply Hertfordshire Electronic Tendering Site - Home - You must be registered on the portal to submit a response. - If already registered, use your existing username and password. - A password reminder link is available on the homepage if required.
For technical difficulties, please contact the In-Tend Helpdesk at 0845 557 8079 or support@in-tend.com
What the notice asks for
The current platform is approaching technical
The current platform is approaching technical and contractual end of life and requires replacement with a modern, secure and resilient solution capable of supporting both legacy analogue alarm traffic and the transition to digital telecare technologies.
Suppliers must submit their responses via
Suppliers must submit their responses via the Supply Hertfordshire Portal at: Supply Hertfordshire Electronic Tendering Site.
You must be registered on the portal
You must be registered on the portal to submit a response.
For technical difficulties, please contact the In-Tend
For technical difficulties, please contact the In-Tend Helpdesk at 0845 557 8079 or support@in-tend.com.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- ocds-h6vhtk-06e062
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 075832-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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