Apply for Things - ref C20345

This Contract establishes the overarching terms

under which the Supplier shall provide flexible

and scalable resource capacity, digital delivery,

development, live service support and related

services in support of the Buyer's Apply for

Things product family and associated services.

The purpose of this Contract is to secure access

to a pool of suitably skilled resources that can

be mobilised and demobilised at pace, with

minimal lead time, in response to evolving

programme requirements, operational demand

and Ministerial priorities, while maintaining

service continuity, quality and compliance.

The Services shall support the continued

delivery, development, operation, improvement

and live support of the Apply for Things products

and associated services, including public-facing

services and services used in internal

caseworking operations. This includes support

for technical delivery teams responsible for new

functionality and continuous improvement,

together with live service support for incident

management and production environments.

The Supplier shall work collaboratively with the

Buyer to support the Buyer's vision and

objectives for the Apply for Things product

family and wider product ecosystem, including

by enabling flexible capacity management,

supporting rapid design, development and

deployment, contributing to service and

architectural improvement, maintaining stable

and highly available services, and supporting

relevant transition and migration activity.

The Order Form and its schedules set out the

contractual baseline for the Services. The

detailed scope, Deliverables, milestones,

dependencies, implementation activities,

service levels and acceptance criteria for each

work package shall be set out in the relevant

Statement of Work agreed under this Contract.