Blue Badge System

The provision for a blue badge application and case management system.

The system will need to provide:

a) a means by which Essex residents can apply online (including new applications and renewals);

b) a means by which the Council can assess submitted applications and provide decision to residents;

c) a full case management system for processed applications;

The system must possess the following capabilities/attributes:

• Ability to generate one link per applicant for incomplete application.

• Ability for paper applications to be paid online.

• Ability for paper applications to be communicated via email or digital means.

• Ability to find/locate applications with username, full names or reference numbers.

• Ability to search applicant's name/details if completed/submitted by a third party.

• Ability to download files by email and other means.

• Ability to have a database system that stores all applications.

• Ability to successfully process all applications.

• Ability to retain applications for the 6-month period and close automatically if no contact is made in that 6-month period.

• Ability to automatically generate and format letters.

• Ability to automatically order the badge once payment made and confirmed.

• Ability to fully integrate with National database systems and other Govt systems such as Pay360, GovVerify.

• Ability to provide maintenance updates on regular basis.

• Ability to send out notifications for application progress.

• Application must be cloud-based (SAAS).

• Ability to have a streamlined renewal process for applicants.

• Ability to close off an application without having to work all the way through the process.

• Ability to have a 'Save' functionality for applicants when completing an application online, including a time-out warning.

• Ability to have clear visibility for advisers on the application journey and what stage it is at.

• Ability to have suitable file size upload allowance.

It would be preferable for the system to possess the following capabilities/attributes:

• Ability to open an Appeal process with one-click.

• Ability to indicate if applicant has been sent an email or a letter.

• Ability to paste wording from Word document into a text box, without showing all the coding.

• Ability to open an Appeal process with one-click.

• Ability to indicate if applicant has been sent an email or a letter.

• Ability to paste wording from Word document into a text box, without showing all the coding.