Bus Franchising Contract Management System

The Liverpool City Region Combined Authority (LCRCA) is on a journey to take back control of the city region's bus network through Bus franchising. The LCRCA will become responsible for 100% of the bus network, and will award contracts to operators to run these services on their behalf, with key performance metrics in place with constant monitoring of their performance.

In return for running these services, each Operator will receive a 4 weekly service payment.

We are looking to engage with the market to gain insights into Contract Management capabilities that will allow the LCRCA to ensure each Operators' service payment accurately reflects the contract in place and incorporates any performance measure adjustments.

Requirements

Please provide a demonstration of your solution. We are particularly interested in a CMS which will deliver:

CMS;

• Business as usual Franchise Contract management (New/change/cancel)

• Contract changes, temporary, emergency and permanent

• Excellent UI, maximum automation

• Ability to ingest bus timetable data in TxC format

• Logging of Breaches/fixed penalties

• Data export and dashboards

Payment Calculator;

• Ability to hold/refresh indexed elements used in payment calculations

• Integration with AVL data to calculate Indexed Lost Mileage, which has been approved by LCRCA

• Logging of Excusing Events and how data can be excluded from the calculation

• The calculation of bonus/deductions for:

• Start Point punctuality

• Intermediate point punctuality

• Vehicle compliance

• Customer Complaints

• Breaches

• Partnering & Growth element

• Patronage element

• Calculation of Service payment in line with payment schedule

• Calculation of performance adjustment

• Logging of miscellaneous payments

• Self-Billing invoice creation

• Approval & authorisation (by different roles) for payment

• Integration with payment system

The LCRCA requires suppliers to be compliant with either ISO27001 or Cyber Essentials Plus standards. Adopting a cloud-first strategy for all IT systems, the LCRCA mandates that any system must be fully hosted within the UK or EU. For ticket purchases, PCI compliance is essential. During the engagement session, suppliers are expected to detail their data requirements and specify the necessary feeds to ensure system functionality.