Contracts Finder · Historical
DfTc - Department for Transport
Clean Air Zones (CAZ) Central Service CRM Procurement
Historical: no longer open for bids.
01/ The notice
Key facts
- Value
- £1,212,235Estimated value stated in the notice
- Deadline (UK time)
- Mon 16 Nov 2020, 23:59 GMTA deadline does not apply to this historical notice. The source records Mon 16 Nov 2020, 23:59 GMT, which is not an open deadline.
- Published
- 15 Apr 2021
- Region
- Any region
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
The charging CAZ service will be used by a broad base of customers with a wide variety of user needs. These needs have been captured and interpreted through a user research process aligned to the relevant Government Digital Service standards for user research. For digital by default services it is important that non-digital or assisted digital options exist for customers who have additional support needs as well as a contact point for seamlessly resolving customer problems and communicating across relevant organisations. 2. Purpose and Scope of this Specification The customer demand scenario model identifies some key scenarios for why customers would need to seek support when using the service. This specification focuses on the requirement for a digital solution that that avoids complexities of technical integration to legacy systems yet ensures seamless communication between organisations involved in operating the CCAZ service. In scope - A software as a service solution - A cloud based customer relationship management solution - Hosted in the United Kingdom data centre(s) - The SaaS solution has an authority to operate from either DFT or one of its Executive agencies - The SaaS solution has been integrated previously with Salesforce CRM (that is the solution used by our contact centre service provider).
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 71000000 71300000 71350000
- 71356000
04/ History
Releases of this notice
One release held, oldest first. Dates are UK time.
- 15 Apr 2021Contract notice
Contract notice published 15 April 2021.
Release 40c1fb92-fc9e-4777-bbb6-a1155e913016
View this release on Contracts Finder (opens in a new tab)
05/ Limits
What the source does not tell us
- Only one release is held, so there is no change history.
06/ Questions
About this notice
07/ Tender hubs
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08/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- 40c1fb92-fc9e-4777-bbb6-a1155e913016
- Source
- Contracts Finder
- Stage
- contract · Contract
- Last verified
- Wed 8 Apr 2026, 15:04 BST
- Read at
- Mon 26 Oct 2026, 18:54 GMT
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