Contracts Finder · Historical
Consultancy - Customer Management System
Historical: no longer open for bids.
01/ The notice
Key facts
- Value
- £165,946Estimated value stated in the notice
- Deadline (UK time)
- Thu 8 Feb 2024A deadline does not apply to this historical notice. The source records Thu 8 Feb 2024, which is not an open deadline.
- Published
- 13 Feb 2024
- Region
- North East, North West, Yorkshire and The Humber, East Midlands, West Midlands, East of England, London, South East, South West, Scotland, Wales, Northern Ireland
02/ The brief
What the notice says
Not fully read: this is the notice text; attached documents are not read.
• Assess current Customer management system (CMS) challenges and confirm whether the as-is state is viable including
cost to serve
• Define the target state & potential CMS options to realise the target state
• Outline the case for change and technology roadmap to enable target state
• Finalise the list of requirements and prioritisation to input into ITT
• Balanced criteria assessment framework creation to shortlist potential vendors
• Provide op-model considerations for centralised CMS operations and define the required team structure
03/ Classification
CPV codes
Common Procurement Vocabulary codes, exactly as the notice lists them. No descriptions are added here.
- 72000000 72200000 72220000
- 72221000
04/ History
Releases of this notice
One release held, oldest first. Dates are UK time.
- 13 Feb 2024Contract notice
Contract notice published 13 February 2024.
Release 4ffd1a78-7640-496b-9c55-7029ad6695ee
View this release on Contracts Finder (opens in a new tab)
05/ Limits
What the source does not tell us
- Only one release is held, so there is no change history.
06/ Questions
About this notice
07/ Tender hubs
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08/ Related
Where to go next
These links follow a fixed rule applied to this notice’s buyer, text and CPV codes. They are not advice on whether to bid.
- Reference
- 4ffd1a78-7640-496b-9c55-7029ad6695ee
- Source
- Contracts Finder
- Stage
- contract · Contract
- Last verified
- Fri 3 Apr 2026, 10:04 BST
- Read at
- Sun 25 Oct 2026, 02:54 GMT
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